Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paul Shen

Terrace,BC

Summary

Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

7
7
years of professional experience

Work History

Crew Member

Macdonald
Victoria, PE
10.2023 - 03.2024
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Served food quickly for positive guest experiences.

IT Help Desk Technician

Maccarthy GM
Terrace, BC
05.2023 - 09.2023
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Setup printers for the users
  • Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.

Crew Member

Mcdonald
Victoria, British Columbia
12.2022 - 04.2023
  • Food preparation/Installation
  • Customer Service
  • Got employee of the month

Software Developer

Meng yin she
Shanghai, China
05.2020 - 09.2020
  • Drafted design objectives and system design documents.
  • Developed object-oriented web applications using C# programming language.
  • Designed user-friendly software interfaces to simplify overall management.

IT Technical Support Specialist

Yong Le
Shanghai, China
09.2017 - 09.2018
  • Served as first point of contact for incoming technical service calls and emails.
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Delivered local and remote Tier 1 and Tier 2 IT support
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking.
  • Maintained up-to-date case documentation for future reference.

Software Engineer

Meng yin She
Shanghai, China
03.2019 - 09.2019
  • Analyzed solutions and coding fixes for software problems.
  • Developed web applications using variety of engineering languages.
  • Liaised with QA testers to perform testing meeting various parameters.
  • Conducted full lifecycle software development from planning to deployment and maintenance.

Education

Bachelor of Science - Computer Science

Vancouver Island University
Nanaimo, BC
01.2022

Certificate - Google IT Support Professional

Google Online Course
Online

Certificate - Full Stack Software Developer

IBM Skill Network
Onlince

Skills

  • Databases: Oracle, MongoDB
  • Software Customizations
  • C/C
  • Python
  • CSS/HTML/JS
  • Bash/Linux
  • Agile Development Methodologies
  • Unity
  • Level 1 and 2support

Languages

English
Full Professional
Japanese
Professional
Chinese (Mandarin)
Native/ Bilingual

Timeline

Crew Member

Macdonald
10.2023 - 03.2024

IT Help Desk Technician

Maccarthy GM
05.2023 - 09.2023

Crew Member

Mcdonald
12.2022 - 04.2023

Software Developer

Meng yin she
05.2020 - 09.2020

Software Engineer

Meng yin She
03.2019 - 09.2019

IT Technical Support Specialist

Yong Le
09.2017 - 09.2018

Bachelor of Science - Computer Science

Vancouver Island University

Certificate - Google IT Support Professional

Google Online Course

Certificate - Full Stack Software Developer

IBM Skill Network

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