Paul Shen
Terrace,BC
Summary
Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
7
7
years of professional experience
Work History
Crew Member
Macdonald
Victoria, PE
10.2023 - 03.2024
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Assisted management team with inventory counts of food products and beverage supplies.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Served food quickly for positive guest experiences.
IT Help Desk Technician
Maccarthy GM
Terrace, BC
05.2023 - 09.2023
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Setup printers for the users
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
Crew Member
Mcdonald
Victoria, British Columbia
12.2022 - 04.2023
- Food preparation/Installation
- Customer Service
- Got employee of the month
Software Developer
Meng yin she
Shanghai, China
05.2020 - 09.2020
- Drafted design objectives and system design documents.
- Developed object-oriented web applications using C# programming language.
- Designed user-friendly software interfaces to simplify overall management.
IT Technical Support Specialist
Yong Le
Shanghai, China
09.2017 - 09.2018
- Served as first point of contact for incoming technical service calls and emails.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Delivered local and remote Tier 1 and Tier 2 IT support
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Maintained up-to-date case documentation for future reference.
Software Engineer
Meng yin She
Shanghai, China
03.2019 - 09.2019
- Analyzed solutions and coding fixes for software problems.
- Developed web applications using variety of engineering languages.
- Liaised with QA testers to perform testing meeting various parameters.
- Conducted full lifecycle software development from planning to deployment and maintenance.
Education
Bachelor of Science - Computer Science
Vancouver Island University
Nanaimo, BC01.2022
Certificate - Google IT Support Professional
Google Online Course
OnlineCertificate - Full Stack Software Developer
IBM Skill Network
OnlinceSkills
- Databases: Oracle, MongoDB
- Software Customizations
- C/C
- Python
- CSS/HTML/JS
- Bash/Linux
- Agile Development Methodologies
- Unity
- Level 1 and 2support
Languages
English
Full Professional
Japanese
Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Crew Member
Macdonald
10.2023 - 03.2024
IT Help Desk Technician
Maccarthy GM
05.2023 - 09.2023
Crew Member
Mcdonald
12.2022 - 04.2023
Software Developer
Meng yin she
05.2020 - 09.2020
Software Engineer
Meng yin She
03.2019 - 09.2019
IT Technical Support Specialist
Yong Le
09.2017 - 09.2018
Bachelor of Science - Computer Science
Vancouver Island University
Certificate - Google IT Support Professional
Google Online Course
Certificate - Full Stack Software Developer
IBM Skill Network