Summary
Overview
Work History
Education
Skills
Timeline
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Paul SHAJI

Vancouver,BC

Summary

Ambitious management professional in business development and Business management with excellent interpersonal communication and leadership skills seeking rewarding opportunities.

Overview

6
6
years of professional experience

Work History

Banquet Server

Drake International
- 03.2023
  • Exceeded customer service expectations by providing personalized attention and ensuring a positive dining experience for guests during banquette events
  • Demonstrated exceptional multitasking abilities by efficiently handling multiple tables and large banquette parties simultaneously, resulting in consistently high customer satisfaction scores
  • Successfully collaborated with the culinary team to ensure timely and accurate delivery of food to banquettes, maintaining the highest quality standards
  • Trained and mentored new banquette servers on best practices, leading to improved team performance and cohesion.

Line Cook

Bristo Bristo
05.2022 - 02.2023
  • Successfully managed busy kitchen stations during peak hours, consistently delivering high-quality dishes to over 200 customers per day
  • Implemented new cooking techniques that reduced food preparation time by 20%, leading to faster service and increased customer satisfaction
  • Received multiple positive customer reviews for creative menu items, contributing to a 15% increase in customer retention
  • Trained and mentored three new line cooks, improving their efficiency and accuracy, resulting in a 30% decrease in order errors.

Cashier

Shoppers Drug Mart
10.2021 - 05.2022
  • Maintained an impeccable cash register and accounting accuracy, minimizing discrepancies and errors in cash handling
  • Efficiently processed transactions, reducing waiting times for customers and enhancing overall store efficiency
  • Successfully upsold products or promoted special offers, resulting in a noticeable increase in sales and revenue for the store or company
  • Actively assisted team members during busy periods or when facing challenges, contributing to a harmonious and efficient work environment
  • Collaborated with colleagues to implement new cashier procedures or provide valuable input on improving existing processes.

Administrative assistant

Elite Dental Studio
01.2017 - 05.2021
  • Implemented a new appointment scheduling system, reducing wait times by 30% and enhancing patient satisfaction through improved appointment coordination
  • Successfully digitized patient records and implemented an organized filing system, leading to a 25% reduction in administrative errors and faster access to patient information
  • Received consistent positive feedback from patients for delivering friendly and compassionate service, resulting in a 20% increase in patient retention
  • Developed a standardized billing process and collaborated with insurance companies, resulting in a 15% decrease in payment delays and increased revenue collection
  • Implemented a comprehensive training program for new staff members, reducing the onboarding period by 20% and improving team productivity.

Volunteer Experience Secretary

CET College
05.2018 - 04.2019
  • Ensure accurate and up-to-date records of student meetings, events, and important communications with faculty and staff
  • Efficiently schedule and coordinate meetings, workshops, and events for student organizations and college officials
  • Provide friendly and helpful assistance to students with questions, concerns, or requests related to college activities, programs, and policies
  • Handle incoming and outgoing emails, letters, and phone calls on behalf of the college office, responding promptly and professionally
  • Facilitate the election process for student leaders, including organizing candidate information, ballots, and voting procedures

Education

Post Degree Diploma - Business Administration

Langara College
Vancouver, BC
2023

Bachelor of Commerce, (B.com) - undefined

CET College
2019

Skills

  • Quick Learner
  • Strategic planning
  • Patients
  • Discipline
  • Customer relations
  • Collaboration & Team leadership
  • Expertise in sales
  • Excellent interpersonal and communication skill
  • Strong computer and cash register operations abilities

Timeline

Line Cook

Bristo Bristo
05.2022 - 02.2023

Cashier

Shoppers Drug Mart
10.2021 - 05.2022

Volunteer Experience Secretary

CET College
05.2018 - 04.2019

Administrative assistant

Elite Dental Studio
01.2017 - 05.2021

Banquet Server

Drake International
- 03.2023

Post Degree Diploma - Business Administration

Langara College

Bachelor of Commerce, (B.com) - undefined

CET College

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Paul SHAJI