Paul Schmidt
Escondido
Summary
Professional Store Manager with extensive experience at Home Depot, excelling in customer experience and team leadership. Proven track record in driving sales growth and enhancing operational efficiency through effective inventory management. Recognized for fostering a positive work environment and coaching associates to achieve exceptional service standards.
Overview
23
23
years of professional experience
Work History
Store Manager
Home Depot
11.2020 - Current
- Safety: Drive safe behaviors, role model, recognize, identify and correct all safety behaviors expected of associates in accordance with Safety Standards Operating Procedures
- Customer Experience: Builds strong customer relationships and develops customer-focused solutions by staying attuned the customer's perspective while encouraging others to do the same. Coach sales associates in product specifications, selling techniques, customer service is the main priority, and recognize associates providing great service. Drive consultative selling experience with Pro and DIY customers.
- Staffing: review schedules weekly to ensure alignment with demand, create longer term hiring and address any coverage gaps. Ensure employee development to promote employment longevity and loyalty with the company.
- Sales & Profitability: Grow the Business review store Performance, celebrate wins and take action on opportunities in sales. Encourage and motivate associates to drive results. Monthly P&L review; looking for ways to leverage expenses to maximize profitability.
- Self Development: Actively seek new way to grow and be challenged by seeking guidance, taking on stretch assignments, and pursuing opportunities to learn new skills and gain knowledge
- Being Resilient: manages crises and volatile situations well by staying objective and calm, growing from difficult experiences and helping others to recover energy and confidence after failures or challenges.
- Instills Trust: Gains the confidence and trust of others by showing consistency between words and actions, ensuring the team meets it commitments, being honest and authentic, and encouraging other to do the same.
- Decision Quality: Makes good and timely decisions that help to move the store and organization forward by combining information and experience.
Assistant Store Manager
Home Depot
03.2012 - 11.2020
- Merchandising Manager for 2 years
- Specialty Manager for 2 years
- Operations Manager for 4 years
- Led daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance performance and customer service skills.
- Implemented inventory management strategies to reduce stock discrepancies and improve efficiency.
- Collaborated with department managers to optimize merchandising displays and drive sales growth.
Department Supervisor
Home Depot
10.2010 - 02.2012
- Department Supervisor of Plumbing, Hardware and Building and Lumber,
- Oversaw daily operations, ensuring compliance with safety standards and company policies.
- Trained and mentored team members to enhance performance and efficiency.
- Implemented process improvements that increased workflow productivity across departments.
- Managed inventory control systems to optimize stock levels and reduce waste.
Sales Associate
Home Depot
04.2003 - 09.2010
- Lot Engineer 2 months, Order Fulfillment/Deliveries 1 year, Shipping and Receiving 6 years
- Delivered exceptional customer service, assisting customers with product selection and inquiries.
- Collaborated with team members to achieve sales goals and enhance customer satisfaction.
- Maintained organized sales floor, ensuring optimal product placement and inventory levels.
- Utilized point-of-sale systems to process transactions efficiently and accurately.
Education
No Degree - Took Courses: Accounting/Finance, Public Speaking
Palomar College
San Marcos, California, CAHigh School Diploma -
Valley Center High School
Valley Center, CA06-2003
Skills
- Customer Experience
- Team leadership and coaching
- Multitasking and organization
- Open and receptive to feedback
- Problem solving
- Friendly and positive
Timeline
Store Manager
Home Depot
11.2020 - Current
Assistant Store Manager
Home Depot
03.2012 - 11.2020
Department Supervisor
Home Depot
10.2010 - 02.2012
Sales Associate
Home Depot
04.2003 - 09.2010
No Degree - Took Courses: Accounting/Finance, Public Speaking
Palomar College
High School Diploma -
Valley Center High School