Paul Schmidt
Fenelon Falls,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
31
31
years of professional experience
Work History
Advanced Field Service Engineer
Beckman Coulter
06.2006 - 12.2023
- Improved equipment reliability by conducting thorough field service repairs and maintenance tasks.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
- Streamlined workflow processes, reducing downtime and increasing overall productivity in the field.
- Managed inventory effectively, ensuring timely procurement of parts to avoid delays in servicing critical machinery.
- Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports.
- Fostered a safe working environment by adhering to strict safety protocols and promoting best practices among team members.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Maintained tools and equipment, company vehicle, parts inventory and library of machine manual.
- Mentored Junior Reps to align objectives, strengthen competencies and standardize operations.
Medical Laboratory Technologist
London Health Science Center
03.2000 - 06.2006
- Increased diagnostic accuracy through meticulous attention to detail during testing procedures and data analysis.
- Boosted patient satisfaction by providing timely and accurate results, contributing to better-informed treatment plans.
- Maintained a safe work environment by enforcing proper use of personal protective equipment and adherence to safety guidelines.
- Facilitated smooth laboratory operations through proactive troubleshooting and maintenance of sophisticated equipment.
- Stayed current with industry advancements through regular attendance at professional conferences and workshops, applying learnings to daily practice.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
Customer Service Manager
Columbia Sportswear
02.1993 - 09.1999
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Medical Laboratory Technologist
Stratford General Hospital
06.1993 - 04.1995
- Enhanced laboratory efficiency by streamlining specimen processing and organizing daily workflows.
- Improved patient care with accurate and timely test results through meticulous attention to detail in sample handling.
- Maintained a clean, safe work environment by following strict laboratory protocols and guidelines.
- Facilitated communication between medical staff and laboratory personnel for efficient result delivery and collaboration.
Education
Associate of Applied Science - Medical Laboratory Technology
Mohawk College of Applied Arts And Technology
Hamilton, ON06.1993
Skills
Self stater with the ability to work with minimal supervision
Excellent customer service, time management and problem solving skills
Accustomed to operating from a vehicle and being 'on the road' with a clean driving record
Detailed oriented, customer focused and with the attitude to 'do it right the first time'
Enjoy mentoring others and participating in extra projects as required
Willingness to learn and apply new tasks
Languages
English
Full Professional
Affiliations
- Accredited Mentor, Subject Matter Expert and tester of new Field Service software before release. program
References
References available upon request.
Timeline
Advanced Field Service Engineer
Beckman Coulter
06.2006 - 12.2023
Medical Laboratory Technologist
London Health Science Center
03.2000 - 06.2006
Medical Laboratory Technologist
Stratford General Hospital
06.1993 - 04.1995
Customer Service Manager
Columbia Sportswear
02.1993 - 09.1999
Associate of Applied Science - Medical Laboratory Technology
Mohawk College of Applied Arts And Technology
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