Paul Romanoff
Campbell River,BC
Summary
Dynamic manager with a proven track record at Whitehat Drycleaners, excelling in team leadership and customer service. Enhanced employee engagement and satisfaction through effective conflict resolution and clear communication. Implemented preventive maintenance strategies, significantly reducing downtime and improving operational efficiency. Committed to fostering a collaborative and productive work environment.
Overview
2014
2014
years of professional experience
1
1
Certification
Work History
Manager/ Maintenance
Whitehat Drycleaners
03.2010 - 01.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Maintenance
Super8 Motel
2010 - 01.2014
- Enhanced vehicle longevity through meticulous maintenance and timely repairs.
- Provided top quality control to eliminate maintenance downtime.
- Assisted with irrigation system maintenance and repair.
- Reduced downtime with proactive maintenance schedules.
- Reduced downtime for maintenance activities by developing and implementing preventive maintenance plans.
- Followed routine maintenance checklist.
- Improved facility maintenance efficiency by implementing preventive and predictive maintenance programs.
- Completed preventive maintenance routines, documentation and procedures.
- Scheduled and performed equipment maintenance.
- Boosted machine lifespan, implementing proactive maintenance schedule and keeping detailed maintenance records.
- Performed scheduled maintenance and quickly responded to unscheduled maintenance requests.
- Ensured a comfortable environment for guests by promptly addressing maintenance issues and coordinating with the maintenance team.
- Responded to maintenance calls and troubleshot devices.
- Completed preventive maintenance on set schedules.
- Performed routine inspections and maintenance.
Education
High School Diploma -
Dunnville Secondary High-school
Dunnville, ONSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Goal setting
- Documentation and reporting
- Conflict resolution
- Workforce management
- Emergency response
- Clear communication
- Safety procedures
- Regulatory compliance
- Computer skills
- Effective communication
- Problem resolution
- Attention to detail
- Multitasking
Languages
English
Elementary
Certification
Conflict Resolution
Fire suppression
Timeline
Manager/ Maintenance
Whitehat Drycleaners
03.2010 - 01.2014
Maintenance
Super8 Motel
2010 - 01.2014
High School Diploma -
Dunnville Secondary High-school
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