Paul Reed
Oakland
Summary
Customer-focused technical professional with over 5 years of experience delivering high-quality service across consumer technology, healthcare, and regulated pharmaceutical environments. Currently supporting customers as a Part-Time FWE at Apple, collaborating with cross-functional store teams to provide seamless device setup, product guidance, and order fulfillment. Known for clear communication, adaptability, and a strong team-first mindset while balancing technical accuracy with exceptional customer experiences.
Overview
8
8
years of professional experience
Work History
Part-Time FWE (Flexible Work Employee)
Apple Inc.
- Current
- Supported customers across Set Up, Pick Up, Product Zone, and Avenues
- Assisted with device setup, Apple ID configuration, and data transfer
- Facilitated order pickup and fulfillment in high-volume environments
- Delivered knowledgeable product guidance and ecosystem education
- Assisted teammates by sharing product knowledge and process guidance to improve overall team performance
- Collaborated closely with Specialists, Technical Specialists, and leadership to ensure smooth customer handoffs and consistent service experiences
- Served as first point of contact, directing customers efficiently
- Maintained Apple standards for customer experience and brand presentation
- Apple Store | Present
Calibration / Validation Technician
PCI
10.2022 - 10.2024
- Performed calibration and maintenance in FDA-regulated environments
- Maintained GxP-compliant documentation (FDA, ISO)
- Utilized CMMS systems for work order tracking
- Improved workflows and mentored junior technicians
Patient Transporter
MGA Healthcare
05.2020 - 01.2022
- Provided safe patient transport and equipment handling
- Ensured comfort, safety, and EMR documentation compliance
Care Specialist
Candid
01.2018 - 01.2020
- Delivered patient support via phone, email, and chat
- Educated patients and resolved concerns efficiently
- Documented interactions in CRM systems
Education
Diploma -
El Cerrito High School
01.2006
Some College Coursework -
Contra Costa College
Some College Coursework -
University of Phoenix
Skills
- Customer Engagement
- Technical Troubleshooting
- Consumer Technology Support
- Compliance Documentation
- Team Collaboration
- EMR
- CMMS
- CRM Systems
Timeline
Calibration / Validation Technician
PCI
10.2022 - 10.2024
Patient Transporter
MGA Healthcare
05.2020 - 01.2022
Care Specialist
Candid
01.2018 - 01.2020
Part-Time FWE (Flexible Work Employee)
Apple Inc.
- Current
Diploma -
El Cerrito High School
Some College Coursework -
Contra Costa College
Some College Coursework -
University of Phoenix