Paul Psik
Citrus Heights
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Store Manager
NAPA Auto Parts - Genuine Parts
11.2019 - 10.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Service Writer/Manager
D&K Automotive
02.2013 - 12.2018
- All aspects of daily front office work including sales report processing, one on one customer service, sales and billing.
- Assists in establishing and executing monthly sales goals.
- Scheduling of work order per customer job requirements.
- Procurement of required parts per technician work orders.
- Reducing labor time while keeping an excellent satisfaction rating from customers.
- Perform quarterly employment reviews; when required.
- Continually reducing overall parts cost to increase profit margin by establishing new vendor relationships.
- Prepare estimates based on technician inspections and recommendations.
- Identifying/sourcing quality parts and components per vehicle manufacture specifications.
- Customer follow-up – Quotes, inspections and service.
- Establishing and maintaining fleet accounts. I.E. Auto-body repair facilities, residential/commercial security companies and multi-passenger/carpool services.
- Extensive knowledge in Winworks, Alldata, Mitchell Ondemand, Identifix, Autovitals as well as Microsoft programs including Outlook, Excel, PowerPoint and Word.
Service Advisor
Precision Tune Auto Care
06.2009 - 04.2011
- Prepare and sell estimates based on Technician inspections and recommendations.
- All aspects of front office work including: sales report processing, heavy phone work, one on one customer service in a quick lube, sales and cashier duties.
Service Advisor
D&K Automotive
11.2006 - 11.2008
- Prepare and sell estimates based on Technician inspections and recommendations.
- All aspects of front office work including: sales report processing, heavy phone work, one on one customer service, sales and cashier duties.
Service Advisor
Precision Motor Works
03.2006 - 11.2006
- Prepare and sell estimates based on Technician inspections and recommendations.
- All aspects of front office work including: sales report processing, heavy phone work, one on one customer service, sales and cashier duties.
Manager
One Day Paint and Body
04.2004 - 03.2006
- All aspects of front office work including: preparation of estimates for body and paint repairs, one on one customer service and sales, daily sales reporting, employee relations, inventory control and production scheduling.
Manager
Earl Scheib Paint & Body
07.2002 - 04.2004
- All aspects of front office work including: preparation of estimates for body and paint repairs, one on one customer service and sales, daily sales reporting, employee relations, inventory control and production scheduling.
Owner
A-1 Scrap/A&P Auto Dismantling
06.1998 - 06.2002
Education
General High School Equivalence Diploma -
Royal High School
Simi Valley, CASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Certification
ESI Service Writer Training Courses
LANGUAGES
English
Spanish
Timeline
Store Manager
NAPA Auto Parts - Genuine Parts
11.2019 - 10.2024
Service Writer/Manager
D&K Automotive
02.2013 - 12.2018
Service Advisor
Precision Tune Auto Care
06.2009 - 04.2011
Service Advisor
D&K Automotive
11.2006 - 11.2008
Service Advisor
Precision Motor Works
03.2006 - 11.2006
Manager
One Day Paint and Body
04.2004 - 03.2006
Manager
Earl Scheib Paint & Body
07.2002 - 04.2004
Owner
A-1 Scrap/A&P Auto Dismantling
06.1998 - 06.2002
General High School Equivalence Diploma -
Royal High School
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