Paul Portinari
Stayner,ON
Summary
Results-oriented professional with extensive experience in technical account management. Recognized for cultivating strong client relationships and collaborating effectively across teams to develop innovative solutions. Committed to enhancing customer satisfaction and ensuring project success.
Overview
35
35
years of professional experience
Work History
Senior Technical Account Manager
Oracle Canada ULC
03.2002 - 09.2025
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Led cross-functional teams to implement technical solutions aligned with client needs.
- Developed and delivered tailored training sessions on Oracle products for clients.
- Provided strategic guidance on product implementation, driving successful project outcomes.
- Mentored junior team members, fostering professional development and knowledge sharing.
- Delivered comprehensive technical support, resulting in reduced downtime for customers.
- Collaborated with cross-functional teams to develop tailored solutions for unique client challenges.
- Worked closely with sales teams to upsell additional products or services based on customer needs.
- Developed strong relationships with key clients, leading to increased account retention and growth.
- Established clear lines of communication between technical teams and clients, resulting in faster issue resolution times.
- Facilitated regular status meetings with clients, keeping them informed on project progress and updates.
Regional Manager
Orisoft
09.2000 - 09.2001
- Directed regional operations, ensuring alignment with corporate strategies and objectives.
Senior Manager Product Support
Oracle Corp Canada Inc
11.1990 - 01.1999
Education
High School Diploma -
Bishop Whelan High School
Lachine, QC06-1977
Skills
- IT infrastructure management
- Training and mentoring
- Business process improvement
- Incident management
- Sales support
- Client onboarding
- Teamwork and collaboration
- Customer service
- Problem-solving
- Reliability
- Customer satisfaction
- Team collaboration
- Team leadership
- Active listening
- Adaptability and flexibility
- Product and service knowledge
- Conflict resolution
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Senior Technical Account Manager
Oracle Canada ULC
03.2002 - 09.2025
Regional Manager
Orisoft
09.2000 - 09.2001
Senior Manager Product Support
Oracle Corp Canada Inc
11.1990 - 01.1999
High School Diploma -
Bishop Whelan High School