Paul Piltzmaker
Nepean ,Ontario
Summary
Detail-oriented customer service professional with strong multitasking and time management skills, dedicated to delivering exceptional experiences. Proven ability to handle diverse client needs while maintaining a positive attitude. Committed to fostering customer loyalty and enhancing brand reputation through exemplary service. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Senior Retail Sales Manager
GC FLOORING
Ottawa, Ontario
05.2019 - Current
- Provided leadership to a team of up to 20 sales personnel, ensuring staff received appropriate training and development opportunities.
- Managed the overall operations of the store, including developing customer service standards, monitoring inventory levels and ensuring compliance with all applicable laws.
- Developed and implemented strategic plans to increase sales volume, improve efficiency and reduce costs.
- Reviewed and updated suppliers' information such as contact details, payment terms, and performance ratings.
- Negotiated contracts with vendors for the purchase of required materials and services.
- Analyzed market trends to anticipate future material needs.
- Monitored stock levels and identified purchasing needs.
- Developed strategies for procuring goods and services at the most cost-effective prices.
- Conducted research to identify new potential suppliers based on quality, price, availability, reliability and serviceability criteria.
Builder/Sales Manger Builder/Retail Store Sales Manager
The Floor Show
Winnipeg, Manitoba
07.2015 - 06.2019
- Enhanced team skills and optimized product selection.
- Coordinated with suppliers to secure diverse flooring products for builders and retail sales.
- Boosted profitability across multiple divisions.
- Fostered a cooperative environment by working with both Sales and Administration staff.
- Supervised over 25 employees, liaising with senior executives.
- Achieved a substantial rise in sales, generating over $9 million annually.
Education
Bachelor of Arts - Sociology
Carleton University
Ottawa, None05-1992
Skills
- Client Engagement
- Strategic Planning
- Service Excellence
- Proficient in Building Rapport
- Problem-solving
- Versatile Team Player
- Efficient Issue Resolution
- Conflict resolution
- Cultural awareness
- Active listening
- Multitasking Abilities
Timeline
Senior Retail Sales Manager
GC FLOORING
05.2019 - Current
Builder/Sales Manger Builder/Retail Store Sales Manager
The Floor Show
07.2015 - 06.2019
Bachelor of Arts - Sociology
Carleton University