Paul Pham
Garden Grove
Summary
Dynamic professional with a proven track record at Seafood Cove, excelling in customer service and communication. Leveraged leadership and collaboration skills to enhance team performance and deliver exceptional dining experiences. Demonstrated critical thinking and problem-solving abilities, achieving a 40% increase in customer satisfaction. Adept at teaching and lesson planning, fostering engagement and learning.
Overview
3
3
years of professional experience
Work History
Server
Seafood Cove
Westminster
01.2025 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Managed food and beverage orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely service delivery.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to increase profits.
Cultural Performer
Thien An Performing Arts
09.2023 - Current
- Applied critical thinking to ensure safe and engaging performances.
- Demonstrated leadership by guiding lion-dancing partner through complex routines.
- Collaborated with team to enhance overall performance quality.
- Facilitated rehearsals, focusing on safety and memorability of each act.
Vietnamese Teacher Aid
Blessed Sacrament Church
08.2022 - Current
- Supervised weekly activities for group of 4-5 children to promote engagement and learning.
- Trained 40 children biannually, enhancing their skills and knowledge.
- Contributed as one of 10 leaders, facilitating effective team collaboration.
- Applied critical thinking and problem-solving skills to assist priest with various tasks.
- Taught Vietnamese to class of 20 children, utilizing effective communication techniques.
- Ensured students remained focused on tasks and comprehended educational materials.
- Developed engaging lesson plans for diverse student groups.
- Collaborated with parents to support student learning and development.
Busser/Runner
Claws Restaurant
06.2024 - 02.2025
- Provided exceptional service to customers, ensuring a welcoming dining experience.
- Cleared and reset tables promptly for incoming guests.
- Assisted servers by delivering dishes and beverages efficiently.
- Maintained cleanliness of dining areas throughout service shifts.
- Organized and stocked supplies to ensure smooth operations.
- Utilized time management skills to efficiently serve meals during peak hours.
- Demonstrated effective communication skills to address customer needs and inquiries.
- Maintained composure while working under pressure in a fast-paced environment.
Education
High School -
Westminster High School
05.2025
Skills
- Teaching and lesson planning
- Communication skills
- Customer service and support
- Problem-solving abilities
- Leadership and performance management
- Collaboration techniques
- Critical thinking
- Time management
Volunteer Experience
- Vietnamese Teacher Aid, Blessed Sacrament Church, 01/01/16, Present, Lead a group of 4-5 kids every week, Helped train a group of 40 kids twice every year, One of the 10 leaders, Used critical thinking and problem solving skills to assist the priest, Helped teach a class of 20 kids, Supervised students to ensure they were on task
- Vietnamese Teacher Aid, Viet Ngu Ca Dao, 08/01/23, 05/01/24, Used critical thinking, time management, and communication skills to help kids learn Vietnamese
- Lion Dancing, Thien An Performing Arts, 09/01/23, Present, Used critical thinking skills for safe performances, Used leadership skills to guide my lion-dancing partner
- Volunteer, Vietnamese Sunday School, Community service and connecting with cultural roots
Languages
- English, Fluent
- Vietnamese, Fluent
Referneces
Khang Vu
Math Teacher
UCSD Alumni
XXX-XXX-XXXX
XXXX@gmail.com
Billy Nguyen
Chemistry Laboratory
CSULB Alumni
XXX-XXX-XXXX
XXXXXX@gmail.com
Tristan Dam
Leader of Doan Thang Thien
UCI Alumni
XXX-XXX-XXXX
XXXX@gmail.com
Timeline
Server
Seafood Cove
01.2025 - Current
Busser/Runner
Claws Restaurant
06.2024 - 02.2025
Cultural Performer
Thien An Performing Arts
09.2023 - Current
Vietnamese Teacher Aid
Blessed Sacrament Church
08.2022 - Current
High School -
Westminster High School