Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Paul Olalude

Ontario

Summary

Customer-focused and results-driven service professional with over 3 years of experience in high-volume customer-facing environments. Demonstrates proven ability to resolve inquiries, process claims, and maintain regulatory compliance. A strong communicator with excellent attention to detail who thrives in target-oriented, cross-functional team settings.

Professional with strong background in customer engagement and relationship building. Skilled in communication, problem-solving, and driving customer satisfaction. Known for fostering teamwork, adaptability, and delivering consistent, impactful results. Proven ability to manage changing priorities and exceed expectations in fast-paced environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Engagement Specialist

Reckitt
04.2022 - 12.2024
  • - Delivered personalized customer solutions, addressing inquiries from pharmacists and healthcare providers.
  • - Managed high-volume communications, providing accurate information on OTC products while ensuring satisfaction and brand trust.
  • - Used Veeva CRM to manage interactions and log customer updates, improving stakeholder engagement efficiency.
  • - Maintained strict pharmacovigilance documentation and compliance, reflecting excellent attention to detail and data accuracy.
  • - Negotiated commercial agreements that supported both short-term and long-term growth.
  • - Stayed current with the latest approved clinical data, interpreting and discussing findings with clients.
  • - Provided pharmaco-economic and clinical insights to support the use of Reckitt’s OTC portfolio.
  • - Built long-term client relationships, resulting in a 20% year-over-year sales growth.
  • - Led customer and channel planning strategies internally and externally.
  • - Escalated product issues and collaborated with internal teams to coordinate timely resolutions.

Territory Customer Representative

Viatris Pharmaceutical Ltd.
06.2021 - 03.2022
  • - Delivered frontline support and product education to healthcare professionals, ensuring accurate record maintenance.
  • - Liaised between internal departments and external stakeholders for prompt issue resolution.
  • - Presented pharmaco-economic and clinical rationale to support Viatris’ oncology and anti-glaucoma products.
  • - Trained new team members, enhancing onboarding efficiency.
  • - Developed strategic regional support plans aligned with company goals.
  • - Used data tools to map and prioritize key thought leaders.
  • - Gathered market intelligence and reported client feedback to enhance service quality.
  • - Supported cross-functional brand initiatives, including launches and client promotions.

Client Services & Sales Advisor

Pfizer Specialties Ltd.
07.2018 - 05.2021
  • - Delivered high-quality customer support for complex product and compliance inquiries.
  • - Demonstrated empathy and professionalism during health-related consultations.
  • - Provided strategic rationale for oncology and anti-glaucoma product promotion.
  • - Maintained accurate documentation and submitted timely regulatory reports.
  • - Created tactical regional support strategies to align with business objectives.
  • - Conducted product demonstrations and client presentations.
  • - Actively participated in industry events and internal campaigns.
  • - Monitored competitor activity and provided strategic input to senior management.

Education

Master’s in Business Administration (MBA) -

Obafemi Awolowo University
11.2021

Bachelor of Pharmacy (B.Pharm) - undefined

University of Ibadan
07.2014

Skills

  • Microsoft Office Proficiency
  • Team Collaboration
  • Public Speaking
  • Complex Issue Escalation & Multi-Channel Support
  • Claims Administration & Policy Maintenance
  • Time Management & Prioritization in Fast-Paced Settings
  • Customer Relationship Management (CRM Systems)
  • First-Call Resolution & Performance KPI Achievement
  • Adaptability, Resilience & Process Improvement Mindset
  • Regulatory Compliance & Confidentiality

Languages

English
Native or Bilingual

Certification

  • CRM Proficiency – Veeva Certified (2019-09)
  • Pharmacovigilance & Regulatory Compliance (2019-07)
  • Data Analytics – Coursera (2020-08)

Timeline

Customer Engagement Specialist

Reckitt
04.2022 - 12.2024

Territory Customer Representative

Viatris Pharmaceutical Ltd.
06.2021 - 03.2022

Client Services & Sales Advisor

Pfizer Specialties Ltd.
07.2018 - 05.2021

Bachelor of Pharmacy (B.Pharm) - undefined

University of Ibadan

Master’s in Business Administration (MBA) -

Obafemi Awolowo University

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Paul Olalude