PAUL NGOSSORR
Etobicoke,ON
Summary
Diligent problem-solver with resourceful approach to challenges and organized style. Leverages driving operations expertise to manage job functions. Excellent communicator with focus on results.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Operator
TBM Service Group
03.2024 - Current
- Contributed to a positive work environment by fostering teamwork among fellow Transit Operators and support staff.
- Communicated effectively with diverse populations through strong interpersonal skills and cultural sensitivity when interacting with passengers from varied backgrounds.
- Achieved higher on-time performance with strict adherence to schedules and effective planning.
- Collaborated with dispatchers to receive updates or report.
- Followed company policies and procedures and maintained compliance with standards.
AZ Truck Driver
Krome Transportation
01.2023 - 03.2024
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
- Monitored and managed fuel consumption and expenses for management reporting.
- Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
- Documented mileage, deliveries, pickups, customer issues and damages.
Machine Operator/ Forklift Operator
Magna Co Ex Tec
08.2020 - 12.2022
- Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
- Operated multiple machines simultaneously to meet production requirements.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Collaborated with team members to optimize production processes and improve overall performance.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
Motor Driver
National Transport And Safety Authority
12.2015 - 02.2020
- Achieved safe driving records by consistently following traffic rules and regulations.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Maintained professional and friendly demeanor to uphold company reputation.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Tour Guide
Global Holidays And Incentives Ltd
01.2007 - 12.2014
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
Tour Guide Driver
Somak Travel Limited
08.2004 - 02.2008
- Demonstrated excellent time management skills by adhering to strict schedules while maintaining a relaxed atmosphere for guests.
- Collaborated with tour guides and operators to ensure seamless coordination of activities throughout the trip.
- Facilitated smooth communication between hotel staffs, event organizers and passengers ensuring timely pick-ups and dropoffs.
- Received consistently positive feedback from customers regarding driving abilities, route planning, and overall tour experience.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
Education
Associate of Arts - Commercial Truck Driver Training Standard
Ontario Truck And Safety Training
Brampton09.2022
Associate of Arts - Forklift Operator Licence
Wisdom Forklift Training Centre
Mississauga, ON05.2022
Associate of Arts - Defensive Driving Certificate
Kenya Institute of Highways & Building Technology
Nairobi, Kenya10.2019
Associate of Arts - Driver Refresher
Kenya Institute of Highways & Building Technology
Nairobi, Kenya10.2019
Associate of Arts - First Aid Certificate
Kenya Institute of Highways & Building Technology
Nairobi, Kenya10.2019
Associate of Arts - Proficiency Driver's Training Course
Toyota Kenya Limited
Nairobi, Kenya04.2012
Skills
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Effective Communication
- Flexible Schedule
- Customer Service
- Strong Work Ethic
- Positive Attitude
- Good Communication
- Punctual and Reliable
Languages
English
Native or Bilingual
French
Limited Working
Swahili
Native or Bilingual
Timeline
Operator
TBM Service Group
03.2024 - Current
AZ Truck Driver
Krome Transportation
01.2023 - 03.2024
Machine Operator/ Forklift Operator
Magna Co Ex Tec
08.2020 - 12.2022
Motor Driver
National Transport And Safety Authority
12.2015 - 02.2020
Tour Guide
Global Holidays And Incentives Ltd
01.2007 - 12.2014
Tour Guide Driver
Somak Travel Limited
08.2004 - 02.2008
Associate of Arts - Commercial Truck Driver Training Standard
Ontario Truck And Safety Training
Associate of Arts - Forklift Operator Licence
Wisdom Forklift Training Centre
Associate of Arts - Defensive Driving Certificate
Kenya Institute of Highways & Building Technology
Associate of Arts - Driver Refresher
Kenya Institute of Highways & Building Technology
Associate of Arts - First Aid Certificate
Kenya Institute of Highways & Building Technology
Associate of Arts - Proficiency Driver's Training Course
Toyota Kenya Limited
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