Summary
Overview
Work History
Education
Skills
Personal Information
Specialskills
Languages
Timeline
Generic

Paul Montroy

Ottawa,ON

Summary

Seasoned IT professional with extensive experience in network administration and technical support, notably with Cowan and the Canadian Armed Forces. Demonstrates expertise in Windows Server, Novell, and programming languages such as C++ and Visual Basic. Renowned for exceptional problem-solving abilities and a commitment to enhancing system efficiency and reliability. Proven leadership in coordinating successful IT projects and upgrades, ensuring a 99% system uptime.

Overview

37
37
years of professional experience

Work History

Produce Order Picker

Farmboy Central Distribution
10.2021 - 09.2024
  • Accurately picks orders using a voice picking system
  • Provide superior customer service to internal and external customers
  • Accurately complete orders and ensure that orders are stacked in proper order
  • Ensure that product is properly rotated to maintain quality and freshness
  • Maintain receiving area, cooler and storage in a safe, clean and organized fashion
  • Dispose of collected garbage immediately to Keep the work and storage areas clean and safe at all times and perform general housekeeping as required
  • Comply with all health and safety standards and procedures, especially as they relate to equipment use and customer safety

Personal Support Woker

Cor Canada
01.2021 - 08.2021
  • Help someone who had a stroke
  • Help with the recovery and assist with daily tasks as needed
  • Help with exercises, speech and memory rehab
  • Provide emotional support and maintain social connections
  • Assist with medical appointments and medications
  • Help with stroke person with their road to recovery

Woker

Labor Ready, Inc.
08.2021 - 07.2021
  • Operate and care for construction equipment and machines
  • Help equipment operators, carpenters, and other skilled labor when necessary
  • Prep construction sites by cleaning obstacles and hazards
  • Load or unload construction materials
  • Put together and take apart temporary structures, such as scaffolding
  • Remove, fill, or compact earth
  • Follow instructions from supervisors and assist workers
  • Ready to learn from on-the-job training when necessary
  • Perform site clean-up

Dishwasher

Cor Canada
07.2018 - 03.2018
  • Cleans the dishes by utilizing an industrial dishwashing machine
  • Maintaining the kitchen tools and equipment by clearing excess food
  • Loading dishes into and unloading them from the dishwasher
  • Once the dishes are clean, dry and put away clean in the appropriate locations
  • Clean the floors in the dishwashing area by following proper sanitation guidelines
  • Cleaning up spills and mopping floors
  • Emptying trash receptacles at end of scheduled shift
  • Ensure all equipment is cleaned properly between uses

Technician

Grade A Student Inc.
02.2018 - 01.2018
  • IT support, proactive monitoring, and preventive maintenance
  • Network monitoring and security, firewalls, antivirus software
  • Help desk support that provides expert assistance for technology issues
  • Remote and On-site Information Technology troubleshooting solutions
  • Data backup and disaster recovery to safeguard your critical data
  • Cloud services, Strategic IT consulting, plan and implement technology solutions

IT Helpdesk

uOttawa, Department of Education
01.2015 - 12.2017
  • Helpdesk and Software support
  • Support both Windows and MAC systems
  • Software installs and updates
  • Move and Install computers for users
  • Printers, Laptops, Desktops and Apple systems support
  • Installation of software images by uOttawa to desktops and laptops to new users
  • Troubleshoot hardware, software, network issues, open incidents to uOttawa central support

Senior Network Engineer

DE Systems
01.2014 - 12.2015
  • Helpdesk and Network support
  • Network Administration support on client’s servers
  • Provide remote and on-site support to clients
  • Support Windows OS and Windows Server
  • Support Backup Exec, Symantec Systems Recovery and Shadow Protect
  • Remote monitoring with N-Central MSP software
  • Support Shadow Control Server to monitor the Shadow Protect backups
  • Printers, Laptops, Desktops and Server support, Upgrades and Service

System Administrator

Cowan
01.2012 - 12.2014
  • Helpdesk and Network support and network administrator of 200 plus users
  • Provide support to a network of Windows servers and infrastructure
  • Provide users support in Cowan’s Ottawa office and off-site office support
  • Network Administration, Active Directory, WINS, DNS, GPO, WSUS and SCCM
  • MS Exchange, SQL, IIS and MS SharePoint
  • Network Printers, Desktops, Laptops, Servers and all other IT equipment support
  • Software support for MS Office and all other applications software
  • IT Server migration, support and Maintenance
  • Citrix and VMware/Vsphere administration and support
  • Symantec Enterprise Evault Administration and support
  • Black Berry Enterprise (BES) support, BB phone setup and Administration
  • VMware and Vsphere (ESX Server, VMView, VMotion and VCenter)

Helpdesk System Network Engineer

CADTH
01.2008 - 12.2012
  • Helpdesk and Network support
  • NetBackup, Symantec BackupExec/Veritas Backup, CA Arcserve backup
  • Provided users support to users in Ottawa, Provinces and Territories
  • Network account creation in Active Directory Windows Server
  • MS Exchange, SQL, IIS and MS SharePoint
  • Network Printers administrator and support, WSUS, DND, GPO and WSUS
  • Desktop and laptop imagine and rollout to new users
  • Software support for MS Office, and all other applications software
  • Black Berry Enterprise (BES) support, BB phone setup and Administration
  • VMware and Vsphere (ESX Server, VMView, VMotion and VCenter)

System Engineer

NOVA Networks
01.2007 - 12.2007
  • Worked with NOVA’s Help desk for one year
  • I and part of both Professional Services and Technical Services
  • In this roll, I work in house for new installs of desktop or Servers
  • Support repairs on Laptops, printers, software and Servers
  • Upgrades, rollouts and migrations and others duties for NOVA’s clients
  • I am also called to support client’s on-site for troubleshooting hardware or software problems on printers, laptops, desktops or servers

Technical Consulting

12.2006 - 08.2003
  • Self Employed as a Technical consultant
  • Provide consultation on Server in regards to rollout, Updates, Patches on Windows 2003 Servers and Novell Servers (Netware/SuSe Linux)
  • GroupWise administration, Web Server Maintenance and Upgrades, Virus Removal, Network Consultation, Security and support on a Novell / Windows Servers

Network Administrator & GroupWise Administration

The People Bank
04.2002 - 07.2003
  • Networking Administration on Novell Netware 5.1 & 6.0 servers, Novell NetWare Server support & GroupWise Administration
  • Migrate the Network printing to Novell’s NDPS printing
  • Upgrade GroupWise from 5.5 to 6.0
  • Help Setup a SAN with Novell’s Cluster services
  • Rollout new Servers on the ADM Policy network
  • Help with the setup of a DHCP server
  • Network Administrator of both a WAN and Secret Novell networks
  • Network Backups Supervisor, Novell eDirectory, Novell NDS, Novell Cluster Services
  • Manage the backup software Backupexec on all Network Servers
  • Maintaining of Virus scanning software on desktops and servers
  • Supervising the rollout of Windows 2000 & NT Desktops upgrades
  • Server Maintenance and updates
  • Update or create SOP for all related Network Administration and maintenance

Network Administrator & GroupWise Administration

ADM Policy DND
08.2001 - 04.2002
  • Networking Administration on Novell Netware 5.1 servers
  • Help in migrating a Banyan server to a Netware 5.1 Server
  • Novell eDirectory, Novell NDS, Novell Cluster Services
  • Novell NetWare Server support and GroupWise Administration
  • Network Administrator of both the LAN WAN and a Secret Classification Novell network
  • Network Backups Supervisor
  • Migrated the backup software from Arcserv to Backupexec on the Network Servers
  • Maintaining of Virus scanning software
  • Supervising the rollout of Windows NT, 2000 & Office 2000 to Desktops PCs
  • Server Maintenance and updates

Network Administrator & GroupWise Administration

Adirondack Technologies
11.2000 - 08.2001
  • Company Overview: (Sub-Contracted from The People Bank)
  • Networking Administration on Banyan Vines 8.5 server
  • Help in migrating a Banyan server to a Netware 5.1 Server
  • Novell NetWare Server support & GroupWise Administration
  • Network Administrator of both Banyan & Novell networks
  • Novell NDS, Novell Cluster Services
  • Network Backups Supervisor
  • Maintaining of Virus scanning software
  • Supervising the rollout of Windows NT, 2000 & Office 2000 to Desktops PCs
  • Server Maintenance and updates
  • (Sub-Contracted from The People Bank)

Network Administrator & GroupWise Administration

Adirondack Technologies
11.1999 - 10.2000
  • Company Overview: (Sub-Contracted from The People Bank)
  • Networking Administration on Banyan Vines 8.5 server
  • Novell NetWare Server support for Netware 4.11, 5.0 & 5.1
  • Maintaining network infrastructures and cabling management
  • Responsible for all Network Backups on Banyan & Novell network
  • Supervising the rollout of New Updates to Desktops PCs
  • Server Maintenance, updates and Software Migrations
  • (Sub-Contracted from The People Bank)

Technical Supervisor, Network Administration Novell & Banyan Vines

Public Service of Canada
04.1999 - 10.1999
  • Networking Admin on Banyan Vines & Novell NetWare
  • Responsible for all Network Backups on Banyan & Novell networks
  • Novell NDS, Novell Cluster Services
  • Coordinators of maintenance contracts and supervise Rollout of New PCs

Technical Consultant / Contractor

Kelly Services
11.1998 - 03.1999
  • Company Overview: (Sub-Contracted from The People Bank)
  • Networking Admin on Banyan Vines & Novell NetWare
  • Responsible for all Network Backups on Banyan & Novell networks
  • Novell NDS, Novell Cluster Services
  • Hardware support, upgrades & maintenance
  • Coordinator of maintenance contracts
  • Rollout of New PCs & Quality Control
  • Anti Virus control & Updates of both Networks
  • (Sub-Contracted from The People Bank)

Technical Consultant / Contractor

The People Bank
03.1998 - 10.1998
  • Networking Admin on Banyan Vines & Novell NetWare
  • Responsible for all Network Backups on Banyan & Novell networks
  • Hardware support, upgrades & maintenance
  • Coordinator of maintenance contracts
  • Rollout of New PCs & Quality Control
  • Anti-Virus control & Updates of both Networks

Customer Service Representative

GE Capital Technology Services
03.1996 - 04.1998
  • Field Service Support Specialist: This role was for support of the field technicians in resolving & troubleshooting Calls on desktops, notebooks & Servers on both hardware and software problems
  • This role was to assist the field technicians in the completing of their field calls needing more advance troubleshooting
  • Support to the Technical Support Group: This role was to help the technical Group for Installation, servicing at client’s site on desktops and servers
  • (Included after hour support 7/24Hrs ) Support of Servers on Novel, NT & OS/2 Warp
  • This included advance troubleshooting & diagnostics, Hardware installation & configurations on the following Brands of servers: Compaq, HP, IBM and AST
  • Novell NDS, Novell Cluster Services and Server Support
  • Field & Depot Service: This role was to help coordinate and help of the Server Depot Serve calls on Notebooks, Desktops, and Servers
  • This included system software configurations & installations
  • Apple Systems & Software Support for the Field & Depot: This role was for servicing both depot and field Apple calls
  • This included software support, installations & repairs
  • (Notebooks, Desktops & Printers)
  • IBM & Compaq Server Maintenance & Service: This role was for support of IBM servers at client’s site
  • This included Installation of hardware and software Installations & Configurations on IBM Servers

Customer Service Representative

Proterm USConnect Ottawa
04.1995 - 04.1996
  • On Site Support & Field on Network Servers, Desktops, Printers & Notebooks
  • This role included support and servicing of printers, monitors, desktops, notebooks, terminals and all software installs & repairs both at client’s site and in the depot

Service Technician

Computer Business Center Inc
06.1991 - 03.1994
  • System Assembly, Repair & Upgrades
  • Sales Support, Shipping & Receiving
  • This role includes assembly of new Systems and software installed
  • Supervising the entire Service department
  • Assisted in sale during the day and opening the point of sale system at the start of the day & at closing of workday

Master Corporal

Canadian Armed Forces/Reserve
09.1987 - 06.1990
  • Armored Recon Crew Commander for the operational A squadron
  • Driving Instructor & Instructor

Commodore Service Technician

MR. Diskette/Data Ribbon
05.1989 - 04.1990
  • Service & Repair of all Commodore Equipment
  • Service & Support on Compatible PCs, Printers & Monitors
  • Service & Repair on Atari, Apple & IBM systems

Education

GroupWise & Advance Administration - GroupWise 5.5 administration, Advance GroupWise 5.5 administration

PBSC
07.2001

DND VirusScan Training - This training in on how to find and removed any virus code and how to setup servers and desktops computers to prevent any virus problems.

McAfee VirusScan
07.2000

Introduction to Cisco Routers Configuration - This training was on configuration, installation, integration & troubleshooting for Cisco Routers. This included Cisco Routers Series 300, 700 & 5000.

01.1998

Compaq System Technologies - This included installation, Service and maintenance on all Compaq servers.

12.1997

HP LaserJet University - HP training was for servicing & Maintenance On all HP Laser printers. This includes the HPLJ3, HP3, HP4/HP4si, HP5/HP5si, HP5L/6L, HP 4000.

11.1997

Compaq Computer Service Training - This training covered servicing of all Compaq Notebooks.

07.1997

Certified Novell Administrator - This course included the installation on Novell & administration of Novell Servers.

Algonquin College
01.1996

Diploma of Electronic Engineering Technician Digital - Graduated with honors. This Digital course included all Digital logic from simple gates to a fully interlarded single board Computer. Part of the final project on this program was to complete a working single board computer using a 6500 Series CPU to control a device.

Algonquin College
01.1989

IBM Professional Server Specialist - This training was for Servicing, installation and maintenance on all IBM PC Servers from the 300 series to the new 7000 series.

Skills

  • MCSE
  • Programming (assembly, C, Pascal & Visual Basic)
  • Peoplesoft
  • Web page HTML Design
  • Web Server Administrations
  • Proficiency in Windows Desktop, laptops and Servers
  • Network Administrator Windows Server and Novell
  • Hardware certified on MAC, Desktop, Laptops and Servers

Personal Information

Date of Birth: 12/14/65

Specialskills

Over 30 years in the IT industry, Bilingual, A+ Certified, Microsoft MCSE, GroupWise 5.5 & 6.0 Admin & Advanced Admin, Compaq System Technologist, IBM Professional Server Specialist, Banyan System Admin 5.0 to 8.5, Novell CNAs 3.1x, 4.1x, 5.1 & 6.0, Cisco Router Configuration, Toshiba TASC, HP Laser Printers maintenance & Repair, Meridian Data Systems CD Tower Install & Repair, HP Server Specialist, Mac Hardware & Peripherals, Windows XP, Windows 2000, Windows ME, Windows 3.x, Windows 95, Windows 98, Windows NT 3.5x & 4.0 (Desktop & Server), SMS, Networking Essentials, Microsoft TCP/IP, Microsoft IIS, Microsoft Exchange Server (Ver 4.X & 5.X), Compaq, IBM, HP, DEC, AST, Avion 3650R Servers with Clarion Storage Raid System, XIO Teck SAN, Meridian Data CD Towers Install & Service, Compaq, Digital, Dell, HP, NEC, IBM, AST, Toshiba, Notebooks, Desktops, Peripherals, Scanners, 3COM Fiber, SMC Tiger Stack, Cisco, WIFI, Cabletron Fiber Smart Switch, HP 2000 Smart Switch, Laser printers, Inkjets, Plotters, Compaq, Dell, IBM, HP (4mm, 8mm, DAT & DLT), APC UPS, Clarion Raid 10/20 Slot Disk Array, Novell Netware, Console One, Banyan, Banyan Street talk Explorer, Windows OS Desktop & Server, Ghost Disk Imaging Software, Norton Ghost, Novell Zenworks for Desktops/Snapshot, Novell NDS and E Directory, Linux, Internet Explorer, Netscape, Firefox, Novell SuSe Server and Desktop, Entrust Secure Data/Email, Novell VPN Client Configurations, Microsoft SQL Database, Omni page, Corel Draw, Corel Office Support, HP Open view, HP Service Desk, Microsoft Office, Novell GroupWise, Windows OS 95 to Windows 11, Microsoft Exchange Server, TCP/IP Configuration, Netscape, Internet Explorer, Microsoft Office, Lotus Notes, Lotus Organizer, MS Outlook, McAfee Viruscan, Norton Anti Virus, Mac OS & Software, DOS, Vinca Standby Server software, Novell cluster Services, Novell Networks, Banyan, Microsoft Servers, Microsoft Exchange Server, Data Communication Protocol (ARP, TCPIP, Ethernet, CDP, FDDI, PPP, PPTP), Microsoft Server, Microsoft Exchange Server, Internet Setup, Novell GroupWise, Novell eDirectory, Novell NDS, Novell Cluster Services, Inca Standby Server, Banyan Vines Administration, Novell Zenworks, Programming (assembly, C++, Pascal & Visual Basic), Peoplesoft, TESOL Certified for Technical and Business English Teaching, Web page HTML Design and Web Server Administrations

Languages

English
Professional
French
Professional

Timeline

Produce Order Picker

Farmboy Central Distribution
10.2021 - 09.2024

Woker

Labor Ready, Inc.
08.2021 - 07.2021

Personal Support Woker

Cor Canada
01.2021 - 08.2021

Dishwasher

Cor Canada
07.2018 - 03.2018

Technician

Grade A Student Inc.
02.2018 - 01.2018

IT Helpdesk

uOttawa, Department of Education
01.2015 - 12.2017

Senior Network Engineer

DE Systems
01.2014 - 12.2015

System Administrator

Cowan
01.2012 - 12.2014

Helpdesk System Network Engineer

CADTH
01.2008 - 12.2012

System Engineer

NOVA Networks
01.2007 - 12.2007

Technical Consulting

12.2006 - 08.2003

Network Administrator & GroupWise Administration

The People Bank
04.2002 - 07.2003

Network Administrator & GroupWise Administration

ADM Policy DND
08.2001 - 04.2002

Network Administrator & GroupWise Administration

Adirondack Technologies
11.2000 - 08.2001

Network Administrator & GroupWise Administration

Adirondack Technologies
11.1999 - 10.2000

Technical Supervisor, Network Administration Novell & Banyan Vines

Public Service of Canada
04.1999 - 10.1999

Technical Consultant / Contractor

Kelly Services
11.1998 - 03.1999

Technical Consultant / Contractor

The People Bank
03.1998 - 10.1998

Customer Service Representative

GE Capital Technology Services
03.1996 - 04.1998

Customer Service Representative

Proterm USConnect Ottawa
04.1995 - 04.1996

Service Technician

Computer Business Center Inc
06.1991 - 03.1994

Commodore Service Technician

MR. Diskette/Data Ribbon
05.1989 - 04.1990

Master Corporal

Canadian Armed Forces/Reserve
09.1987 - 06.1990

GroupWise & Advance Administration - GroupWise 5.5 administration, Advance GroupWise 5.5 administration

PBSC

DND VirusScan Training - This training in on how to find and removed any virus code and how to setup servers and desktops computers to prevent any virus problems.

McAfee VirusScan

Introduction to Cisco Routers Configuration - This training was on configuration, installation, integration & troubleshooting for Cisco Routers. This included Cisco Routers Series 300, 700 & 5000.

Compaq System Technologies - This included installation, Service and maintenance on all Compaq servers.

HP LaserJet University - HP training was for servicing & Maintenance On all HP Laser printers. This includes the HPLJ3, HP3, HP4/HP4si, HP5/HP5si, HP5L/6L, HP 4000.

Compaq Computer Service Training - This training covered servicing of all Compaq Notebooks.

Certified Novell Administrator - This course included the installation on Novell & administration of Novell Servers.

Algonquin College

Diploma of Electronic Engineering Technician Digital - Graduated with honors. This Digital course included all Digital logic from simple gates to a fully interlarded single board Computer. Part of the final project on this program was to complete a working single board computer using a 6500 Series CPU to control a device.

Algonquin College

IBM Professional Server Specialist - This training was for Servicing, installation and maintenance on all IBM PC Servers from the 300 series to the new 7000 series.

Similar Profiles

CREATE PROFILE
Paul Montroy