Paul Massih
Ridgeway,ON
Summary
Driven and dependable, I leveraged operations management and a strong work ethic at Phoenician Flooring Inc to enhance business efficiency and customer satisfaction. Excelling in staff training and strategic planning, I ensured project success and profitability, notably increasing client satisfaction. My hands-on experience and decision-making skills fostered significant achievements in quality assurance and business growth.
Overview
22
22
years of professional experience
Work History
Owner/Operator of Phoenician Flooring Inc.
Phoenician Flooring Inc
06.2017 - Current
- Managed day-to-day business operations.
- Installed all types of flooring as well as all sub flooring, and self levelling.
- Provided all estimates and final job completion inspections.
- Installed all finishing touches such as baseboards, quarter round and shoe mould.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow
- Operated with safety and skill to avoid accidents and delays.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Site Supervisor/Renovation Specialist
B.I.Contracting
08.2008 - 05.2017
- Trained new team members on site policies and procedures.
- Worked hands on with all team members on all renovations.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
- Improved construction project efficiency by effectively managing resources and overseeing site operations.
- Prioritized and delegated workload based on available materials.
Construction Worker
ATM Construction
09.2002 - 07.2008
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
Education
High School Diploma -
James Cardinal McGuigan Catholic High School
Toronto, ON06.1991
Skills
- Operations Management
- Documentation And Reporting
- Business Planning
- Staff Training and Development
- Strategic Planning
- Strong Work Ethic
- Dependable and reliable
- Customer-Oriented
- Decision-Making
- Quality Assurance
Languages
English
Professional Working
Arabic
Professional Working
Timeline
Owner/Operator of Phoenician Flooring Inc.
Phoenician Flooring Inc
06.2017 - Current
Site Supervisor/Renovation Specialist
B.I.Contracting
08.2008 - 05.2017
Construction Worker
ATM Construction
09.2002 - 07.2008
High School Diploma -
James Cardinal McGuigan Catholic High School
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