Paul MacLeod
Waterloo,Ontario
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Intelligent CSR with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously.
Overview
10
10
years of professional experience
Work History
CSR
LCBO
12.2020 - Current
- Ensure proper payment for customer orders
- Check legal age of customers
- Shift Lead store
- Answer customer product questions
- Locate product whether in store or at other stores for customers
- Process orders done as same day or online
- Receive truck load and verify load accuracy
- Divert store for product replenishment.
Service Advisor
Tirecraft
06.2019 - 03.2021
- Answer customer walk in and phone call inquiries
- Prepare work orders for technicians
- Look up and order correct tires and rims for vehicles
- Physical inventory count
- Explain to customers differences in product they are inquiring about
- Return non required product to vendors
- Assist with technicians when shop is very busy
- Order parts and look up parts in Costar
- Resolve warranty work and returns.
Compliance Supervisor & Trainer
Hyndman Transport
03.2014 - 03.2019
- Check driver abstracts and cvor to ensure all incidents are reported and can drive legal
- Update driver manual yearly to ensure all information is up to date
- Ensure all drivers manuals and TDG books are up to date
- Review safety issues with drivers as they happen
- Book random drug test and review all test results
- Ensure all medicals and drivers licenses are up to date
- Ensure permits are current in all tractor binders.
Education
Skills
- Customer Service
- Warehousing functions
- Staff education and training
- Delivery Scheduling
- Order Fulfillment
- Product and service solutions
- Product Sales
- Critical Thinking
References
References available upon request
Languages
English
Native or Bilingual
Timeline
CSR
LCBO
12.2020 - Current
Service Advisor
Tirecraft
06.2019 - 03.2021
Compliance Supervisor & Trainer
Hyndman Transport
03.2014 - 03.2019
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