Summary
Overview
Work History
Education
Skills
Highlightsofskillsandqualifications
Languages
Timeline
Generic

Paul Lee

Thornhill,Canada

Summary

Dynamic and results-oriented professional with extensive experience in the hospitality industry, including a pivotal role at Courtyard by Marriott. Excelled in enhancing guest engagement and streamlining operations, evidenced by training new staff and revamping ingredient management for cost efficiency. Skilled in customer service and troubleshooting, demonstrating strong leadership and team-oriented capabilities.

Overview

9
9
years of professional experience

Work History

Restaurant Cook

Anji Izakaya
Thornhill, Ontario
12.2024 - Current
  • Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
  • Trained new employees on basic cooking methods and safety protocols.
  • Participated in menu planning activities to determine specialties or daily specials.

Restaurant Server & Bartender

Courtyard by Marriott
Toronto, Canada
02.2023 - 11.2024
  • Company Overview: Toronto Northeast/Markham
  • Greeted customers, answered questions, and recommended specials to increase profit
  • Satisfied customers by offering condiments, napkins, and other items
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers
  • Toronto Northeast/Markham

Hotel Housekeeper

Courtyard by Marriott
Toronto, Canada
09.2022 - 11.2022
  • Company Overview: Toronto Northeast/Markham
  • Completed daily list of rooms to turn over between guests, consistently meeting deadlines and completing thorough work
  • Used wheeled cart to carry linens, towels, and cleaning supplies from room to room
  • Stayed in communication with team leaders to complete assignments on schedule
  • Answered guest requests by bringing supplies and handling room needs
  • Toronto Northeast/Markham

Restaurant Cook

Yonge Pocha
North York, Canada
07.2022 - 09.2022
  • Emphasized collaboration within the kitchen team, ensuring swift responses to customer demands and serving delectable dishes
  • Contributed to cost reduction by revamping the restaurant's ingredient management system, thus minimizing wastage and optimizing expenditure
  • Experimented with new dishes daily, refining the menu through trial and error to offer customers a diverse range of flavors

Squad Leader

Republic of Korea Army
, South Korea
03.2019 - 12.2020
  • Company Overview: 17th Military Division
  • Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances
  • Worked in small groups to accomplish complex goals within tight deadlines and standards
  • Displayed leadership in accomplishing assignments and learning new skills
  • 17th Military Division

Restaurant Server

VIPS Family Restaurant
, South Korea
11.2015 - 12.2016
  • 1-year experience in the position of waiter where effective support in running the customer service department was demonstrated
  • Strong adaptability and communication skills demonstrated while working as a waiter at a restaurant
  • Excellent knowledge when required to solve customer inconveniences

Education

Hotel & Restaurant Services Management -

Seneca College
Toronto, ON
12.2024

Hotel Management Diploma -

Mentora College
Toronto, ON
12.2022

Skills

  • Serving experience
  • Customer service
  • Troubleshooting
  • Team-oriented
  • Hospitality service expertise
  • Guest engagement
  • Point-of-sale system
  • Upselling techniques

Highlightsofskillsandqualifications

2 years of serving experience gained from restaurants, Excellent customer service knowledge when required to solve customer's inconvenience, Detailed, team-oriented, effective troubleshooter, English, fluent written and spoken, Korean, fluent written and spoken, Smart Serve, Food Handler, AODA, First Aid & CPR

Languages

English
Full Professional
Korean
Native/ Bilingual

Timeline

Restaurant Cook

Anji Izakaya
12.2024 - Current

Restaurant Server & Bartender

Courtyard by Marriott
02.2023 - 11.2024

Hotel Housekeeper

Courtyard by Marriott
09.2022 - 11.2022

Restaurant Cook

Yonge Pocha
07.2022 - 09.2022

Squad Leader

Republic of Korea Army
03.2019 - 12.2020

Restaurant Server

VIPS Family Restaurant
11.2015 - 12.2016

Hotel & Restaurant Services Management -

Seneca College

Hotel Management Diploma -

Mentora College

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Paul Lee