Paul Laporte
Langley,BC
Summary
Dynamic professional with a proven track record in client retention and cross-functional coordination, exemplified during my tenure at Ecolab. Skilled in customer service and problem-solving, I excel in environments requiring adaptability and multitasking. My approach has consistently enhanced team efficiency and client satisfaction, with a focus on achieving and surpassing performance benchmarks.
Hardworking , skilled in troubleshooting and analysis. Accustomed to drafting and maintaining detailed service reports. Personable and customer-focused with passion for fostering loyalty and satisfaction.
Bringing positive and approachable demeanor, combined with strong communication and problem-solving skills, to excel in customer interactions. Possesses foundational understanding of customer service principles and adept at quickly learning new systems and processes. Committed to delivering exceptional service and fostering customer satisfaction.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Service Specialist - Pest Control
Ecolab
09.2017 - 02.2025
- Enhanced team efficiency with thorough training on latest pest control techniques and safety protocols.
- Enhanced company reputation for quality service, effectively communicating with clients and providing clear explanations of treatment procedures.
- Exceeded company performance benchmarks by consistently achieving high customer satisfaction ratings and low callback rates.
- Educated customers on pest prevention techniques, empowering them to maintain a healthy environment in their homes or businesses.
- Increased client retention through thorough inspections and customized pest management plans.
General Warehouse Worker - Shipping\Receiving
Auto Camping
01.2015 - 09.2017
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Reduced order processing time with accurate picking, packing, and shipping of products to customers.
- Communicated effectively with supervisors regarding issues affecting warehouse operations or performance metrics.
- Maintained safe and clean work environment by keeping warehouse work areas neat, floors clean and goods safely stacked.
- Loaded and unloaded cargo for receiving, dispatching, and staging of freight.
Demonstrator
Pink Solution
01.2013 - 12.2014
- Provided valuable feedback to management regarding consumer preferences, leading to improved marketing strategies and product development.
- Spoke with interested customers and provided additional product information.
- Maximized lead generation by collecting customer information for follow-up marketing efforts during demonstrations.
- Evaluated consumer feedback post-demonstration, identifying areas for improvement and adapting presentation strategies accordingly.
- Ensured proper setup and breakdown of demonstration areas, maintaining a clean, organized, and visually appealing space for customers.
- Increased product awareness by conducting engaging and informative demonstrations in various retail settings.
- Collaborated with fellow demonstrators on best practices for presentation techniques resulting in increased effectiveness across the entire team.
Auto Sales Representative
Flag Mitsubishi
01.2010 - 12.2012
- Coordinated test drives efficiently while adhering to safety protocols for optimal customer experiences.
- Assisted clients in understanding warranty services, ensuring their peace of mind after purchase completion.
- Developed strong rapport with customers, resulting in repeat business and referrals.
- Supported fellow sales team members by sharing best practices and collaborating on challenging deals.
- Resolved customer complaints professionally, maintaining a positive reputation within the community.
- Negotiated prices and financing options with clients to close deals successfully.
- Conducted thorough vehicle walk-arounds to showcase features and benefits, leading to informed purchasing decisions.
Gas Fitter Apprentice
Top Quality
01.2008 - 12.2010
- Measured, marked, cut, bored, fitted and installed various piping or structural components in accordance with blueprints and job specifications using hand and power tools.
- Increased efficiency by maintaining an organized inventory of tools and materials required for each job site.
Store Manager
Starbucks
01.2006 - 12.2008
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Restaurant Manager
Milestones Restaurant
01.2001 - 12.2006
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
Restaurant General Manager
ABC Restaurant
07.1987 - 11.2000
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff.
- Orchestrated positive customer experiences by overseeing every area of [Type] operations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Skills
- Client retention strategies
- Cross-functional coordination
- Customer service
- Problem-solving
- Time management
- Shipping and receiving
- Adaptability and flexibility
- Multitasking and organization
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Languages
English
Professional Working
Certification
Pesticide Applicator Certificate
Ecolab Certificates:
Good Manufacture Practice
Food and Beverage
Mentor
Interests
Bagpipes
Member of Delta Police Pipe Band
2001-2022
Travel
Sports
Reading
Timeline
Service Specialist - Pest Control
Ecolab
09.2017 - 02.2025
General Warehouse Worker - Shipping\Receiving
Auto Camping
01.2015 - 09.2017
Demonstrator
Pink Solution
01.2013 - 12.2014
Auto Sales Representative
Flag Mitsubishi
01.2010 - 12.2012
Gas Fitter Apprentice
Top Quality
01.2008 - 12.2010
Store Manager
Starbucks
01.2006 - 12.2008
Restaurant Manager
Milestones Restaurant
01.2001 - 12.2006
Restaurant General Manager
ABC Restaurant
07.1987 - 11.2000
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