Paul Lammers
Waterdown,ON
Summary
Operations Manager with a proven track record at Arizona Outdoor Solutions, enhancing operational efficiency and driving cost reductions. Skilled in problem-solving and team leadership, I implemented process improvements that boosted productivity and elevated customer satisfaction. Committed to fostering a culture of continuous improvement and achieving strategic goals through effective resource management.
Overview
26
26
years of professional experience
Work History
Operations Manager
Arizona Outdoor Solutions
07.2025 - Current
- Managed daily operations to enhance team productivity and efficiency.
- Implemented process improvements for inventory management and order fulfillment.
- Coordinated staff schedules to optimize workforce utilization and service delivery.
- Trained new employees on operational procedures and safety protocols.
- Analyzed workflow processes to identify areas for enhancement and cost reduction.
- Developed standard operating procedures to streamline operations and ensure compliance.
- Facilitated communication between departments to support project execution and problem-solving.
- Oversaw equipment maintenance schedules to minimize downtime and operational disruptions.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
VP of Operations
Garden Grove Landscaping
03.2000 - 06.2025
- Streamlined operational processes to enhance efficiency and reduce costs.
- Led cross-functional teams in implementing strategic initiatives for service improvement.
- Developed and monitored key performance indicators to drive operational excellence.
- Optimized resource allocation, resulting in improved project delivery timelines.
- Mentored management staff, fostering professional growth and enhancing team performance.
- Implemented advanced landscaping technologies to improve service quality and customer satisfaction.
- Directed budgeting and forecasting activities, ensuring alignment with organizational goals.
- Established vendor relationships, negotiating contracts to optimize service delivery and costs.
- Managed large-scale projects, ensuring timely completion within budget constraints.
- Evaluated existing workflows to identify inefficiencies and propose innovative solutions that enhance productivity across the organization.
- Delivered exceptional results in market expansion efforts by identifying new territories, analyzing potential opportunities, and establishing a strong local presence.
- Led organizational restructuring initiatives to improve overall efficiency, streamline reporting lines, and eliminate redundancies while maintaining high employee morale and engagement levels.
- Instituted risk management protocols to proactively address potential issues before they escalated into major problems affecting business operations or customer satisfaction levels.
- Fostered a culture of continuous improvement within the organization by implementing best practices in operations management and providing ongoing training for staff members.
- Cultivated strong vendor relationships, enabling effective negotiation on pricing and terms for better cost control.
- Oversaw inventory management, optimizing stock levels for maximum turnover without compromising availability or customer satisfaction.
- Identified opportunities for automation, leading to a significant reduction in manual labor costs and increased efficiency.
- Mentored team members on best practices in operations management, fostering a culture of continuous learning and growth within the organization.
- Implemented data-driven strategies to identify areas of improvement and drive continuous process optimization.
- Developed cross-functional teams to foster collaboration, resulting in increased productivity and performance.
- Collaborated with sales and marketing teams to develop strategic plans that align with company objectives, driving revenue growth while minimizing operational complexities.
- Optimized supply chain management for improved product availability and reduced lead times.
- Championed lean manufacturing principles, reducing waste and increasing overall output.
- Spearheaded quality assurance initiatives to ensure consistent delivery of high-quality products while minimizing production defects.
- Implemented an effective workforce planning strategy, balancing staffing needs with budgetary constraints while maintaining optimal employee engagement levels.
- Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Evaluated hiring, firing, and promotions requests.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Bachelor in Commerce And Minor in Economics
McMaster University
Hamilton, Ontario03-2000
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Inventory management
- Management
- Project management
- Operations oversight
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
- Staff development
- Customer relationship management
- Maintaining compliance
- Goal setting
- Interpersonal communication
- Client relationships
- Inventory control
- Workflow optimization
- Strategic planning
- Project management abilities
- Project leadership
- Process improvement
- Schedule management
- Performance management
- Health and safety compliance
- Regulatory compliance
- Workforce management
- Client relations
- Continuous improvements
- Process improvements
- Organizational management
- Onboarding and orientation
- Project planning and development
- Logistics management
- Delegation
- Invoice processing
- KPI tracking
- Conflict mediation
- Customer retention
- Cost reduction
- Business planning
- Logistics oversight
- Risk management
- Purchasing and procurement
- Budget development and management
- Data analysis
- Forecasting and scheduling
- Performance reporting
- Maintenance planning
- Vendor sourcing
- Contract management
- P&L management
- Performance evaluations
- Strategic partnerships
- Expense reports
- Financial management
Languages
English
Timeline
Operations Manager
Arizona Outdoor Solutions
07.2025 - Current
VP of Operations
Garden Grove Landscaping
03.2000 - 06.2025
Bachelor in Commerce And Minor in Economics
McMaster University