PAUL KOCIUMBAS
Richmond Hill
Summary
Dynamic and Self-motivated individual with extensive experience in and floor support and vendor management. Adept at managing and negotiating vendor contracts. Proficient in all areas of vendor management including the application of basic financial and accounting practices. Specialize in managing relations with both smaller and larger vendors. Skilled in multitasking through real time tasks, weekly deliverables, and managing teams. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Overview
13
13
years of professional experience
Work History
Senior Collections Agent
Credit Bureau Of Canada Collections
09.2022 - 09.2025
- Managed collections processes to ensure timely payments and reduce outstanding debts.
- Negotiated payment arrangements with clients, enhancing customer relationships and improving collection rates.
- Utilized CRM systems to track accounts, monitor payment schedules, and document communications effectively.
- Trained new team members on collections procedures and compliance regulations to ensure operational efficiency.
Retail Accounts Manager
FINANCIAL DEBT RECOVERY LIMITED (FDR)
01.2017 - 08.2022
- Implemented and evolved high-impact strategies to target new business and meet client expectations
- Developed contingency plans and alternative solutions for all projects
- Won market share races on 407, Enbridge, and City of Toronto
- Creating dialer files to target businesses as scorecard needs
- Managing a team of 11 with specific deliverables and task for each employee
- Tasked with recruiting for my own team
Helpdesk Analyst
FINANCIAL DEBT RECOVERY LIMITED (FDR)
09.2016 - 01.2018
- Maintained a 99.9% uptime with all user base under my watch
- Processed and managed new orders with vendors from signing of service orders to the installation of new services at client locations
- Maintained an extremely high level of customer satisfaction with a combination of technical skill and exceptional bedside manner.
- Documented Help Desk process and procedure in an IT manual to bring new team members up to speed quickly
Credit Collections Specialist
MJR CAPITAL SERVICE
07.2014 - 02.2016
- Developed spreadsheets detailing account summaries of program participants.
- Created matrices for management reflecting quarterly collections of activity.
- Reconciled problem accounts to ensure billing accuracy
- Handles all escalated customer services issues regarding pass collection action.
- Supported managers in the training of new staff.
- Resolved complex customer issues while negotiating immediate or extended payment arrangements
Customer Service Representative
BILL GOSLING OUTSOURCING
07.2012 - 02.2014
- Organized customer information and account data for business planning and customer service purposes
- Created excel spreadsheets to track customer data and perform an intense reconciliation process
- Processed accounts receivable
- Assisted in reconciling accounts payable
Education
Ontario Secondary School Diploma -
01.2016
Skills
- Substantial experience with MS Office applications
- Strong verbal communication skills
- Ability to effectively manage complex customer matters
- Strong conflict resolution abilities
- Goal Oriented
- Strategic Planning
- Team Collaboration
- Proficient with Tally, Jira, SharePoint, Visio, SAP
- Strong decision maker
- Quick problem solver
Timeline
Senior Collections Agent
Credit Bureau Of Canada Collections
09.2022 - 09.2025
Retail Accounts Manager
FINANCIAL DEBT RECOVERY LIMITED (FDR)
01.2017 - 08.2022
Helpdesk Analyst
FINANCIAL DEBT RECOVERY LIMITED (FDR)
09.2016 - 01.2018
Credit Collections Specialist
MJR CAPITAL SERVICE
07.2014 - 02.2016
Customer Service Representative
BILL GOSLING OUTSOURCING
07.2012 - 02.2014
Ontario Secondary School Diploma -
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