Paul Jones
Miramichi,NB
Summary
Proven track record in enhancing customer satisfaction and streamlining inventory management at Nordstrom, showcasing exceptional customer service and cash handling accuracy. Skilled in training and mentoring, adept at managing high-ticket merchandise and fostering stakeholder relationships. Achieved significant improvements in service delivery and operational efficiency. Experienced with retail store operations, focusing on security and efficiency. Utilizes leadership abilities to train and guide staff, fostering collaborative work environment. Knowledge of inventory management and customer service practices, ensuring smooth daily operations and high customer satisfaction.
Overview
20
20
years of professional experience
Work History
Key Holder
Montblanc
04.2009 - Current
- Placed orders to restock merchandise
- Recieve product
- Manage payroll, schedule, reports, email, inventory
- Maintain clientele book and records
- Integrate new register functions
- Merchandise high-ticket items
- Sales Associate
- Nordstrom - Collectors and Couture Departments
Sales and Associate
Nordstrom - Collectors and Couture
07.2007 - 04.2009
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Bartender
Jigg's Corner
02.2005 - 07.2007
- Provided customer service in fast-pace bar atmosphere
- Maintained and restocked inventory
- Precessed hour and tip information for payroll
- Closed register
Education
Bachelor of Arts - Social Media And Internet-research
University of New Brunswick
Fredericton, NB09-2004
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
Timeline
Key Holder
Montblanc
04.2009 - Current
Sales and Associate
Nordstrom - Collectors and Couture
07.2007 - 04.2009
Bartender
Jigg's Corner
02.2005 - 07.2007
Bachelor of Arts - Social Media And Internet-research
University of New Brunswick
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