Paul Jensen
Edmonton,AB
Summary
Encouraging organizational leader with talents for team building, leading and motivating. Excellent strategist with aptitude for operational excellence and relationship-building. Proficient in using independent decision-making skills and sound judgment to meet organizational goals. Dedicated to applying training, monitoring and morale-building abilities to enhance team member engagement and deliver on key priorities.
Overview
16
16
years of professional experience
Work History
Area Manager
Bluebird Self Storage
03.2020 - Current
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Resolved conflicts promptly to promote positive environment for customers.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Oversaw budget planning, strategy development, community outreach for organization.
- Supervised 10 location managers and managed assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Developed partnerships with non-profit organizations in order to leverage underutilized assets for community support.
Regional Manager
Storage Vault International
10.2019 - 03.2020
- Supervised staff to optimize brand expansion initiatives and productivity.
- Established and maintained operational standards for 10 locations.
- Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
Store Manager
PetSmart
05.2018 - 10.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld and communicated store programs and standards to employees for optimal quality, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Assistant Manager
Walmart
02.2015 - 05.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored security to protect employees, customers and property.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Vice Chair
Alberta Restorative Justice Association
10.2010 - 09.2015
- Established and maintained strong relationships government and other strategic partners.
- Managed financial, operational and human resources to the benefit of members.
- Represented organization at industry conferences and events.
- Hosted regular educational events, including annual conferences and periodic training.
- Facilitated fundraising efforts in order to expand support for organization members.
- Followed and advised on bi-laws and organization priorities.
Provincial Community Development Advocate
Inclusion Alberta
04.2013 - 02.2015
- Conducted online and in person research to identify community development opportunities.
- Provided leadership, guidance and support to board members.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
- Assessed community needs and identified resources for social and community service programs.
- Collaborated with community members to develop and implement service initiatives.
- Implemented strategies to increase public awareness of social and community service programs.
- Advocated for social and community service programs to increase awareness and funding.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Utilized grant writing skills to secure additional program funding.
- Developed multiple boards of directors to provide independent leadership in various communities.
Director of Community Life
The King's University College
05.2007 - 04.2013
- Provided leadership, guidance and support to staff members.
- Monitored program performance and outcomes for successful delivery of services.
- Oversaw Student Judicial Affairs portfolio.
- Assessed student needs and identified resources for social and community service programs.
- Developed and implemented training programs for staff.
- Collaborated with community members to develop and implement service initiatives.
- Researched best practices and developed strategies to improve program outcomes.
- Analyzed trends and data to inform decision-making and program development.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Developed and implemented Canada's first Restorative process for Student Conduct Management.
Education
Accredited Residential Manager -
04.2015
Accredited Commercial Manager -
04.2015
Master of Arts - Theology
04.2012
Certificate - Restorative Justice
04.2010
Bachelor of Arts - Social Sciences
04.2001
Skills
Values-based organizational leader
Ethical decision maker
Sound fiscal manager
Effective team-builder
Confident communicator
Inclusive collaborator
Active listener
Empathetic colleague
Solution-focused problem solver
Creative strategist
Engaging speaker
Principled citizen
Timeline
Area Manager - Bluebird Self Storage
03.2020 - Current
Regional Manager - Storage Vault International
10.2019 - 03.2020
Store Manager - PetSmart
05.2018 - 10.2019
Assistant Manager - Walmart
02.2015 - 05.2018
Provincial Community Development Advocate - Inclusion Alberta
04.2013 - 02.2015
Vice Chair - Alberta Restorative Justice Association
10.2010 - 09.2015
Director of Community Life - The King's University College
05.2007 - 04.2013
Real Estate Institute of Canada - Accredited Residential Manager,
Real Estate Institute of Canada - Accredited Commercial Manager,
Robert E. Webber Institute - Master of Arts, Theology
Eastern Mennonite University - Certificate, Restorative Justice
The King's University College - Bachelor of Arts, Social Sciences
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