Paul Hignight
Plumas Lake,CA
Summary
Results-driven business professional with background in account management and client relations. Known for fostering collaborative team environments and delivering impactful results. Highly adaptable and skilled in strategic planning and customer service, ensuring client satisfaction and business growth.
Overview
18
18
years of professional experience
Work History
Business Account Executive
Wave Broadband – Wave Business / Astound Broadband
01.2016 - Current
- Achieved monthly sales quotas through effective management of business accounts.
- Secured new customer acquisitions for Wave Business services, driving revenue growth.
- Oversaw sales process from initial contact to installation completion, ensuring satisfaction.
- Provided exceptional ongoing support post-installation, enhancing customer relations.
- Collaborated with technical teams, ensuring successful deployments and customer satisfaction.
- Delivered tailored solutions that aligned with diverse business customer needs.
Residential Account Executive – Door-to-Door Sales
Wave Broadband
01.2011 - 01.2016
- Generated new residential accounts through direct, door-to-door sales
- Responsible for meeting and exceeding monthly installed sales quotas
- Educated customers on broadband services, pricing, and technical features
- Coordinated installations and ensured successful service activation
- Built strong customer relationships resulting in repeat business and referrals
Installation Technician
Wave Broadband
01.2008 - 01.2011
- Ensured timely completion of residential installations and service visits.
- Executed cable, internet, and equipment installations, disconnects, and reconnects.
- Resolved service issues, enhancing customer satisfaction upon completion.
- Managed work orders efficiently within fast-paced, deadline-driven environments.
- Collaborated with team members to swiftly troubleshoot installation challenges.
Education
High School Diploma -
Davis High School
Davis, CA1995
Skills
- Technical Sales & Account Management
- Business & Residential Telecommunications Services
- Quota-Driven Sales Performance
- Customer Support & Service Coordination
- Installation & Service Scheduling
- Fast-Paced, High-Volume Work Environments
- Technical Troubleshooting & Product Knowledge
- Sales presentations
- B2B sales
- Pipeline management
Timeline
Business Account Executive
Wave Broadband – Wave Business / Astound Broadband
01.2016 - Current
Residential Account Executive – Door-to-Door Sales
Wave Broadband
01.2011 - 01.2016
Installation Technician
Wave Broadband
01.2008 - 01.2011
High School Diploma -
Davis High School
TECHNICAL & CONSTRUCTION BACKGROUND
- Extensive experience working in telephone company central offices
- Strong construction background with Perryman Mechanical
- Installation of plumbing and HVAC systems on large-scale commercial projects
- Experience on major construction sites including movie theaters and wineries
- Ability to communicate effectively between technical teams, contractors, and customers
PROFESSIONAL HIGHLIGHTS
- Proven ability to consistently meet and exceed monthly sales quotas
- Strong blend of technical knowledge and sales expertise
- Hands-on background allows for clear communication with engineers, installers, and clients
- Reliable, self-motivated, and results-driven professional
- Adaptable and effective in fast-paced, evolving environments