Paul Forget

• Process incoming quote requests
• Process orders that come by telephone, fax, and email;
• Provide technical information as required;
• Offer solutions to clients’ business needs;
• Inform clients about upcoming product developments;
• Upsell promotions that may affect theirs orders;
• Communicate on the availability of products and progress of existing orders;
• Partner with outside sales managers to help drive sales and improve customer service

- Answer customer inquiries about products and services via different communication channels.

- Resolve customer complaints promptly and effectively.

- Provide support with product use, technical issues, and troubleshooting.

- Process orders, cancellations, and returns

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies