Paul Fazzari
Summary
Highly motivated and detail-oriented Inspector known to be a high integrity team player and leader that is proficient in problem solving techniques, communication and interpersonal skills, multiple software applications and systems, workforce management and customer centric solutions looking to optimize over twelve years experience working in the transit industry combined with more than twenty years experience working in customer service to attain a position as a temporary full-time Superintendent Administration - Operations with the City of Hamilton.
Overview
18
18
years of professional experience
Work History
Inspector
Hamilton Street Railway - City Of Hamilton
2022.05 - Current
- Coordinate daily operations, including workforce scheduling, directing vehicle assignments, monitoring and documenting attendance accurately, documenting missed service with causes, and ensuring both collective agreement and legislation policy adherence
- Coaching, mentoring, monitoring, directing, documenting and communicating with operators about their performance
- Hearing operator issues, gathering facts and viewpoints of all parties, resolving issues fairly while adhering to proper policies and procedures
- Maintaining operator awareness of all company rules, regulations, service changes, manual of operating instructions and holding employees accountable to performance standards
- Ensuring that employees are provided with and use appropriate and functioning equipment, material and/or procedures required to perform their assigned duties
- Attend and document accidents, incidents, and customer complaints, while implementing corrective actions to prevent reoccurrence
- Diagnose and troubleshoot both equipment and scheduling related issues while implementing creative solutions to minimize missed service
Transit Bus Operator
Hamilton Street Railway - City Of Hamilton
2012.10 - 2022.05
- Operated all models of busses deployed by the City of Hamilton with safety and skill to avoid accidents and minimize delays in all types of weather and traffic conditions
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness
- Provided passenger assistance, collected fares and offered schedule and route information to a diverse passenger base
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey
- Provided exceptional customer service, addressing rider concerns with patience and professionalism
- Obtain and maintain a valid BZ driver's license
Senior Computer Sales Associate
Best Buy Canada Ltd.
2006.06 - 2012.10
- Provide exceptional customer service by addressing concerns regarding product specifications, pricing, and availability
- Utilize best practice selling techniques to help meet and exceed both sales targets and customer satisfaction standards
- Resolve technical issues for customers, ensuring optimal usage of their devices to foster brand loyalty
- Diagnose customer hardware concerns and offer both product and service based solutions
- Attend daily and quarterly team meetings to discuss sales results, selling techniques, customer satisfaction results and upcoming events
- Create and manage a recurring client base through trustworthy customer service centric interactions
- Remain up-to-date with product knowledge on industry trends and emerging technologies to provide knowledgeable advice for customers seeking the latest products
Residential Technical Support Analyst
Dependable HomeTech
2007.03 - 2008.11
- Provide technical support and troubleshooting assistance for customers over the phone for cable services (Cable TV, Internet, E-mail, VOIP)
- Maintained high levels of customer satisfaction through empathetic listening and effective communication skills
- Resolved complex technical issues for customers, enhancing overall service performance and customer satisfaction
- Updated account information, scheduled service calls and maintained customer contacts within a vast customer database
- Attended quality assurance and conflict resolution seminars and applied those techniques into daily customer interactions to increase customer satisfaction
Education
Software Engineering
Mohawk College of Applied Arts And Technology
Hamilton, ON06.2007
High School Diploma -
Bishop Ryan Catholic Secondary School
Hamilton, ON06.2006
Skills
- 12+ Years Transit Experience
- Proven Leader
- Communication Skills
- Interpersonal Skills
- Problem Solving
- Time Management
- Relationship Building
- Workforce Scheduling and Logistics
- Attention to Detail
- Innovative Thinking
- Safety Protocol and Policy Adherence
- Customer Service Based Solutions
Languages
English
Timeline
Inspector
Hamilton Street Railway - City Of Hamilton
2022.05 - Current
Transit Bus Operator
Hamilton Street Railway - City Of Hamilton
2012.10 - 2022.05
Residential Technical Support Analyst
Dependable HomeTech
2007.03 - 2008.11
Senior Computer Sales Associate
Best Buy Canada Ltd.
2006.06 - 2012.10
Software Engineering
Mohawk College of Applied Arts And Technology
High School Diploma -
Bishop Ryan Catholic Secondary School
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