Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Paul Estep

Merced,CA

Summary

Dynamic laborer with a diverse skill set in retail cashiering, cooking (grill and fryer), professional driving, and hotel concierge services, dedicated to providing timely transportation and exceptional service. Knowledgeable about the best restaurants and attractions in Merced, California, consistently enhancing customer satisfaction. Fast learner with a strong enthusiasm for contributing to a customer service-oriented team, supported by a solid foundation in team leadership and operational support. Proven ability to streamline processes, improve efficiency, and foster a collaborative work environment through effective problem-solving and interpersonal communication skills.

Overview

13
13
years of professional experience

Work History

Rancher

Foster Farms Ranch Laborer/Trainee
07.2024 - Current
  • Examined animals for signs of sickness and overall Fowl Health.
  • Improved livestock health by implementing a comprehensive vaccination program.
  • Implemented technological monitoring systems to improve ranch efficiency and data collection.
  • Fed and watered over 14000 Chickens according to strict feeding schedules and dietary needs.
  • Ran 14 different climate-controlled areas with over 10 plant varieties.

Driver's Assistant

UPS Driver Helper
11.2023 - 02.2024
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Lifted and carried packages weighing up to 50 pounds.

Transportation Driver

Express Mobile/Executive Transportation CVG
03.2022 - 06.2023
  • Delivered high-quality work on time and within budget, earning positive feedback from clients.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Managed multiple Transports simultaneously while maintaining strict adherence to time line deadlines.
  • Coordinated timely delivery of Client and resources to sites, preventing delays in Transportation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established long-term relationships with clients, resulting in increased repeat business.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.

Hotel Front Desk Agent

Hampton Inn Commonwealth Hospitality LLC
09.2015 - 06.2020
  • Enhanced passenger satisfaction by providing timely and efficient transportation services.
  • Handled emergency situations calmly and efficiently, prioritizing passenger safety above all else.
  • Assisted passengers with mobility needs, ensuring their safe boarding and disembarking from the vehicle.
  • Efficiently navigated through traffic and followed established routes, adhering to strict timetables.
  • Answered phone within 2 minutes throughout shift, closely following strict guidelines for customer service and satisfaction.

Van Driver

Marriott Cincinnati Airport
10.2019 - 03.2020
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
  • Collected room deposits, fees, and payments.
  • Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
  • Demonstrated adaptability when faced with last-minute route changes, successfully navigating unfamiliar areas while maintaining a professional and positive attitude.
  • Promoted safe driving habits within the team by consistently following traffic laws and regulations.
  • Utilized maps, GPS, landmarks and traffic conditions to expertly navigate to and from destinations efficiently.
  • Enhanced customer satisfaction by providing timely and efficient transportation services.
  • Maintained vehicle cleanliness and safety, ensuring a comfortable travel experience for passengers.
  • Handled emergency situations professionally, taking appropriate actions to ensure passenger safety and wellbeing.
  • Navigated through various routes efficiently, utilizing GPS technology for optimal time management.
  • Streamlined pick-up processes by confirming passenger details prior to departure, reducing wait times and confusion at stops.
  • Collaborated with dispatchers effectively, communicating any delays or route changes as needed.
  • Enhanced passenger satisfaction by providing timely and efficient transportation services.
  • Increased safety standards by conducting thorough pre-trip vehicle inspections and maintaining a clean driving record.
  • Contributed to accident prevention efforts by adhering to all traffic laws and company safety guidelines during daily operations.
  • Collaborated with management to develop and implement strategies for optimizing route efficiency and reducing overall transit times.

Hotel Van Driver

Hilton Airport
06.2016 - 11.2016
  • Demonstrated adaptability when faced with last-minute route changes, successfully navigating unfamiliar areas while maintaining a professional and positive attitude.
  • Promoted safe driving habits within the team by consistently following traffic laws and regulations.
  • Utilized maps, GPS, landmarks and traffic conditions to expertly navigate to and from destinations efficiently.
  • Conducted inspections on vehicles prior to use at beginning of shift each day.
  • Maintained vehicle by refueling, performing regular fluid level checks and cleaning interior and exterior of vehicle.
  • Managed reservations and pre-booking, scheduling passenger pickup and enabling on-time pickup.
  • Maintained vehicle cleanliness and safety, ensuring a comfortable travel experience for passengers.
  • Handled emergency situations professionally, taking appropriate actions to ensure passenger safety and wellbeing.
  • Maintained clean and neat shuttle for passenger comfort.
  • Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
  • Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
  • Operated with safety and skill to avoid accidents and delays.
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.

Loss Prevention

Kmart Corporation
07.2012 - 06.2015
  • Supported loss prevention efforts by promptly reporting any suspicious activity or potential security risks.
  • Implemented proactive measures for loss prevention, significantly decreasing claim occurrences and associated costs.
  • Implemented loss prevention strategies to minimize shrinkage and increase overall profitability.
  • Implemented loss prevention measures, resulting in a significant reduction in shrinkage levels.

Education

M.D. - Criminology & Law

San Antonio Tx High School
San Antonio, TX

Skills

  • Service-oriented
  • Professional Manner
  • Retail
  • Grill/Fryer Cook
  • Law Enforcement
  • Fire First Responder
  • Armed Protection Detail
  • Loss Prevention
  • Security
  • Exceptional Communicator
  • Hotel Van Driver
  • Retail operations
  • Customer service
  • Reliability

Awards

Awarded the Associate of the Month Award in February 2016., Awarded the Associate of the Month Award in December 2017, Working my way back from being paralyzed on the right side of my body which was a result of living with Multiple Sclerosis., Working with Biogen Idec Inc to help others with MS., Self-Advocate for Ocrevus (MS Treatment)

Timeline

Rancher

Foster Farms Ranch Laborer/Trainee
07.2024 - Current

Driver's Assistant

UPS Driver Helper
11.2023 - 02.2024

Transportation Driver

Express Mobile/Executive Transportation CVG
03.2022 - 06.2023

Van Driver

Marriott Cincinnati Airport
10.2019 - 03.2020

Hotel Van Driver

Hilton Airport
06.2016 - 11.2016

Hotel Front Desk Agent

Hampton Inn Commonwealth Hospitality LLC
09.2015 - 06.2020

Loss Prevention

Kmart Corporation
07.2012 - 06.2015

M.D. - Criminology & Law

San Antonio Tx High School

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Paul Estep