Paul Cook
Aylesford,NS
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
34
34
years of professional experience
Work History
Account Manager
Rexel Atlantic
06.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Branch Manager
Rexel Atlantic
10.2019 - 06.2023
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Branch Manager
Rexel Atlantic
09.2016 - 10.2019
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Account Manager
Rexel Atlantic
06.2003 - 09.2016
Account Manager
Guillevin International
10.2000 - 06.2003
Account Manager
Wyeco
02.1994 - 10.2000
Counter Salesperson
Wyeco
04.1990 - 02.1994
Education
High School Diploma -
Central Kings Rural High School
Cambridge, NS06.1987
Skills
- Needs Analysis
- Account Development
- Customer Service
- Contract Negotiation
- Vendor Relations
- Territory Management
- Sales Analysis
- Revenue Generation
Accomplishments
The 7 years in which I had taken over and helped grow New Glasgow and Sydney branches.
I earned a few top awards for Rexel Atlantic.
OPEX Gold and Bronze
% Sales increase Silver
EBITA % Growth Gold and Bronze
Highest EBITA % award
GM award highest increase in total sales
Languages
English
Full Professional
Timeline
Account Manager
Rexel Atlantic
06.2023 - Current
Branch Manager
Rexel Atlantic
10.2019 - 06.2023
Branch Manager
Rexel Atlantic
09.2016 - 10.2019
Account Manager
Rexel Atlantic
06.2003 - 09.2016
Account Manager
Guillevin International
10.2000 - 06.2003
Account Manager
Wyeco
02.1994 - 10.2000
Counter Salesperson
Wyeco
04.1990 - 02.1994
High School Diploma -
Central Kings Rural High School
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