Paul Chesney
Guelph,Canada
Summary
Seasoned Operations Manager with background in streamlining business processes to improve efficiency and profitability. Skilled at managing teams, reducing operational costs, and implementing strategic business plans. Strengths include leadership, problem-solving skills, and ability to make impactful decisions that drive company growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Hotel Operations Manager
Marriott Kitchener
Kitchener, Ontario
05.2022 - Current
- Oversee hotel operations, ensuring seamless daily functions, and guest satisfaction.
- Resolve guest and employee issues, fostering a positive work environment.
- Manage financial processes, achieving measurable improvements in efficiency.
- Train and mentor staff, enhancing career development and operational skills.
- Coordinate administrative tasks to maintain smooth hotel operations.
- Direct hotel operations across all departments, ensuring quality standards, while resolving guest complaints, and managing financial functions to maintain operational excellence.
- Optimize daily hotel operations through strategic oversight, staff development initiatives, and efficient task delegation to enhance guest satisfaction, and operational efficiency.
Environmental Services Manager/Interim Director
Hilltop Manor PeopleCare
Cambridge, Ontario
02.2021 - 05.2022
- Oversaw three departments: Housekeeping, Laundry, and Maintenance. Managed a team of over 30 employees, including disciplinary actions, performance audits, and hiring duties.
- Managed and worked within a departmental budget.
- Managed payroll and scheduling duties.
- Worked with, and developed connections with, contractors.
- Maintained preventive maintenance duties.
- Acted as Interim Director of Environmental Services for two PeopleCare homes during this period.
Housekeeping Manager
Fairmont Royal York
Toronto, Ontario
05.2018 - 03.2020
- Led a team of 50 in housekeeping operations, enhancing efficiency under pressure.
- Resolved staff conflicts, maintaining team harmony, and discipline.
- Addressed guest complaints professionally, exceeding service expectations.
- Managed a high-pressure environment, ensuring smooth operations and guest satisfaction.
Fairmont Gold Supervisor
Fairmont Royal York
Toronto, Ontario
11.2017 - 05.2018
- Oversaw all aspects of customer experience for Fairmont Gold, a dedicated 'hotel within a hotel,' including 120 rooms and a luxury lounge.
- Responsible for inspecting every room for proper cleanliness and arrangement prior to sale.
- Provided food and beverage service when needed, including mixing drinks, clearing tables, setting up, and tearing down service for breakfast, evening cocktails, and hors d’oeuvres.
- Maintained a proficient knowledge of rotating buffet items served, and the various wines and spirits included in the lounge bar.
- Continually received excellent feedback from guests on the service provided.
Front Desk Agent
Fairmont Royal York
Toronto, Ontario
05.2017 - 11.2017
- Handled all check-in and check-out processes for guests.
- Resolved guest issues and complaints, while maintaining consistently high ratings for customer satisfaction.
- Welcomed guests and provided exceptional customer service at luxury hotel.
- Provided information about hotel amenities, services, and local attractions.
Front Desk Agent & Night Auditor
Park Hyatt Hotel
Toronto, Ontario
06.2013 - 05.2017
- Worked as part of a small overnight team to process revenues and guest data from the previous day, and provide excellent front desk and customer service.
- Handled guest inquiries and resolved issues promptly and professionally.
- Managed room assignments using hotel management software efficiently.
- Generated daily reports detailing occupancy levels, revenue amounts.
Education
Degree - Hotel & Restaurant Management
Conestoga College
Guelph, Ontario04.2013
Skills
- Team management
- Customer service
- Operations management
- Hospitality
- Microsoft Office
- Budgeting
- Staff training
- Problem solving
- Leadership
- Scheduling
- Payroll management
- Crisis management
Certification
- Environmental Cleaning Toolkit - Public Health Ontario - 2020
- CPR Standard First Aid, Basic Life Support for Health Care Providers - Saint John's Ambulance - 2020
- Food Safety Training Certification - Region of Waterloo Public Health - 2013
- SmartServe Certification - Smart Serve Ontario - 2010
Awards
10 Year Service Award from Waterloo Region Track III Ski School (2013), 2013 Class Representative to Industry Partners at Conestoga College, 2012 Canadian Hospitality Foundation Scholarship Nominee
Volunteer Experience
Waterloo Region Track III Ski School, Lead Ski Instructor, 2003, 2013, Ski instructor for a Canada-wide program that gives students with physical and cognitive disabilities the opportunity to learn the joys of skiing with trained volunteer coaches., Worked with students with Autism Spectrum Disorder (ASD), Pervasive Developmental Disorder, and Blindness.
Languages
English
Native/ Bilingual
Timeline
Hotel Operations Manager
Marriott Kitchener
05.2022 - Current
Environmental Services Manager/Interim Director
Hilltop Manor PeopleCare
02.2021 - 05.2022
Housekeeping Manager
Fairmont Royal York
05.2018 - 03.2020
Fairmont Gold Supervisor
Fairmont Royal York
11.2017 - 05.2018
Front Desk Agent
Fairmont Royal York
05.2017 - 11.2017
Front Desk Agent & Night Auditor
Park Hyatt Hotel
06.2013 - 05.2017
Degree - Hotel & Restaurant Management
Conestoga College
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