Paul Chang
North York,Canada
Summary
With over five years of experience in early childhood education and retail, I bring expertise in sales, customer service, administration, and communication. As a baby gear specialist, I excel in upselling and addressing customer needs, while my background as a registered educator enhances my ability to connect with families. Skilled in creating promotional materials using Canva and managing administrative tasks with precision, I am dedicated to driving sales growth and operational efficiency through tailored solutions and strong client relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Gear Specialist
Dear-Born Baby & Kids
08.2024 - Current
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Developed training materials to enhance staff proficiency and productivity.
- Recorded a gross sales amount of $54,456.68 in February 2025, exceeding monthly sales targets and showcasing exceptional performance in upselling and client relationship.
- Designed visually appealing in-store signs and graphics using Canva to promote sales and events, enhancing customer engagement and brand consistency.
- Proposed, designed, and implemented a comprehensive database system to efficiently manage the inventory of the Gear section, as well as better organize and monitor the showroom's floor models, resulting in improved accuracy, streamlined tracking processes, and enhanced operational efficiency.
- Communicated regularly with buyers to ensure stable stock levels of best-selling items while proactively recommending trending products and brands for consideration to capitalize on market demands.
- Demonstrated strong customer service skills by professionally managing daily phone inquiries and addressing customer concerns via email, ensuring prompt resolutions and fostering positive customer relationships.
Sales Associate
Dear Born Baby & Kids
06.2023 - 08.2024
- Rapidly acquired comprehensive product knowledge, becoming a top-performing sales associate within the first few months through self-directed learning and hands-on experience
- Conducted personalized consultations with parents and families, effectively matching their needs with appropriate products to maximize sales opportunities and customer satisfaction
- Utilized active listening and needs assessment techniques to identify upselling and cross-selling opportunities, boosting average transaction value
- Demonstrated adaptability in a fast-paced retail environment, prioritizing tasks to meet sales targets while maintaining excellent customer service
- Employed strong conflict resolution skills to turn challenging situations into positive experiences, preserving customer relationships and encouraging repeat business
- Cultivated long-term customer relationships through expert product recommendations and follow-up communications, contributing to increased customer loyalty and referrals
- Streamlined administrative processes for appointment bookings and order tracking, enhancing operational efficiency and improving the overall customer experience
- Consistently exceeded sales targets by leveraging in-depth product knowledge and tailoring recommendations to each customer's unique needs and preferences
Boxing Coach
Strike Boxing Club/Hong Kong Federation of Youth
01.2022 - 05.2023
- Developed age-appropriate boxing programs, emphasizing fundamental techniques for children
- Created a safe, inclusive environment, fostering positive relationships and promoting personal growth
- Managed administrative tasks, including enrollment, marketing, and scheduling
- Delivered personalized boxing training to clients of all ages and skill levels
- Led group training sessions, demonstrating proper techniques, conditioning exercises, and strategy development
Instructor
My Gym Children's Fitness Center
01.2021 - 01.2022
- Developed and delivered engaging program presentations to attract new students and families to the center
- Cultivated strong relationships with parents through regular communication, personalized progress updates, and addressing individual needs, contributing to high student retention
- Actively participated in the center's referral program, encouraging satisfied families to recommend our services to others
- Identified opportunities to suggest additional services and classes to families, enhancing their overall experience and increasing program participation
- Conducted open houses and trial classes, effectively showcasing the program's benefits to prospective students and their families
- Collaborated with the marketing team to provide insights for promotional materials, highlighting program benefits and unique selling points based on firsthand experience with students and families
Kindergarten Teacher
PLK Mr & Mrs Charlie Lee Kindergarten
01.2019 - 01.2020
- Facilitated mixed-aged education for children aged 1.5-3 years old
- Promoted the development of children's self-care skills, ensuring their well-being and safety, including assisting with meal times, toileting, and nap times
- Promoted an inclusive learning environment and provided training for children with special education needs
- Evaluated student progress through assessments and report cards
- Established open and collaborative communication with parents, prioritizing each family's needs to ensure the holistic development and well-being of every child
Education
Bachelor of Education with Honours - Education and Early Years
The University of Hull
12.2018
Skills
- Persuasive Communication
- Client Relationship Management
- Needs Assessment
- Active Listening
- Negotiation Skills
- Consultative Selling
- Expert problem solving
Certification
- Qualified Kindergarten Teacher, Hong Kong Education Bureau, 01/01/18
- Special Child Care Worker, Hong Kong Education Bureau, 01/01/18
- Child Care Worker/Supervisor, The Social Welfare Department, 01/01/18
Languages
English
Full Professional
Cantonese
Native or Bilingual
Mandarin
Native or Bilingual
Field Work Placements
- Hong Kong, St Stephen's Church Kindergarten Nursery (2016-2017)
- May Nga Kindergarten (2017-2018)
- The Sisters of the Immaculate Heart of Mary Gospel SMP Kindergarten (2018)
- Singapore, Carpe Diem Kidz Playhouse (2017)
Timeline
Gear Specialist
Dear-Born Baby & Kids
08.2024 - Current
Sales Associate
Dear Born Baby & Kids
06.2023 - 08.2024
Boxing Coach
Strike Boxing Club/Hong Kong Federation of Youth
01.2022 - 05.2023
Instructor
My Gym Children's Fitness Center
01.2021 - 01.2022
Kindergarten Teacher
PLK Mr & Mrs Charlie Lee Kindergarten
01.2019 - 01.2020
- Qualified Kindergarten Teacher, Hong Kong Education Bureau, 01/01/18
- Special Child Care Worker, Hong Kong Education Bureau, 01/01/18
- Child Care Worker/Supervisor, The Social Welfare Department, 01/01/18
Bachelor of Education with Honours - Education and Early Years
The University of Hull
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