Paul Brown
Toronto,ON
Summary
Accomplished Customer Care Representative with a proven track record at TAS Impact, enhancing customer satisfaction through expert resolution of conflicts and inquiries. Skilled in CRM software and complaint handling, able to excel in high-pressure environments, significantly improving customer relations through effective problem-solving and teamwork.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Care Representative
TAS Impact
10.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Identified and resolved discrepancies and errors in customer accounts.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Customer Care Representative
Tridel
10.2016 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Investigated and resolved accounting, service and delivery concerns.
- Trained new personnel regarding company operations, policies and services.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained a high level of product knowledge to provide accurate information and support to a minimum of 2-4 customers per day.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Utilized CRM systems to accurately track customer interactions and update account information.
Call Center Representative
Teleperformance
01.2006 - 01.2008
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Some College (No Degree) -
Academy of Learning College
Belleville, ON 09.2011 - 12 2024
High School Diploma -
C.W. Jefferys Collegiate Institute
North York, ON06.2004
Skills
Customer Service
Inbound Customer Service
Data Entry
Call center experience
Complaint Handling
Problem Resolution
Customer Relations
Customer Relationship Management
Conflict Mediation
Documentation And Reporting
Appointment Scheduling
CRM Software
Teamwork and Collaboration
Medical terminology knowledge
Certification
W.H.M.I.S
Smart serve
Timeline
Customer Care Representative
TAS Impact
10.2023 - Current
Customer Care Representative
Tridel
10.2016 - 04.2023
Some College (No Degree) -
Academy of Learning College
09.2011 - 12 2024
Call Center Representative
Teleperformance
01.2006 - 01.2008
W.H.M.I.S
Smart serve
High School Diploma -
C.W. Jefferys Collegiate Institute
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