Paul Branscombe
Summary
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Line Cook
Salisbury Big Stop
06.2025 - Current
- Prepared and cooked menu items according to established recipes and quality standards.
- Maintained cleanliness and organization of kitchen workstations to ensure safety compliance.
Shift Leader / Grill Coordinator
Dairy Queen
03.2023 - 05.2025
- Promoted to shift leader in May 2023 during a time of management transition.
- Supervised team members to ensure efficient operations and high-quality customer service.
- Trained new employees on procedures, safety protocols, and product knowledge.
Customer Service Professional
Purolator
11.2022 - 02.2023
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Managed inbound inquiries using CRM systems to ensure timely resolution of customer issues.
- Resolved complex customer complaints by analyzing situations and implementing appropriate solutions promptly.
Dishwasher
Salisbury Big Stop
05.2022 - 11.2022
- Operated industrial dishwashing equipment to ensure cleanliness and sanitation of all kitchen items.
- Collaborated with kitchen staff to maintain efficient workflow during peak hours.
Sandwich Artist
Subway
11.2021 - 01.2022
- Crafted custom sandwiches to meet customer preferences and dietary restrictions.
- Maintained cleanliness and organization of food preparation areas to ensure safety compliance.
Cleaner
Happy Floors
07.2021 - 09.2021
- Maintained cleanliness and organization of assigned areas, ensuring a welcoming environment for clients and staff.
- Responded promptly to special requests from management, demonstrating flexibility in meeting changing operational needs.
Cashier
McDonald's
03.2021 - 07.2021
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Shift Leader
Dairy Queen
09.2020 - 01.2021
- Supervised daily operations to ensure adherence to quality and safety standards.
- Trained and mentored new team members on operational procedures and best practices.
- Managed shift schedules, optimizing workforce allocation for peak efficiency.
Brand Associate
Old Navy
09.2020 - 12.2020
- Processed shipments by unpacking and placing products by size and style to be merchandised.
- Organized inventory into the appropriate departments.
Shift Leader/ Host
Dairy Queen
05.2019 - 08.2020
- Supervised daily operations, ensuring efficient workflow and adherence to quality standards.
- Implemented process improvements that enhanced service speed during peak hours, increasing customer satisfaction.
Kitchen Staff Member
Dairy Queen
05.2018 - 09.2018
- Operated kitchen equipment to prepare and cook menu items efficiently.
- Maintained cleanliness and organization of kitchen areas for food safety compliance.
- Assisted in inventory management, ensuring stock levels met operational needs.
Evening Building Security
Acadia University
09.2017 - 04.2018
- Confirmed all visitors signed-in, closed, locked, and secured the Divinity College building.
Food Service Worker
Tim Hortons
09.2016 - 09.2017
- Prepared and served food items in compliance with health and safety standards.
- Collaborated with team members to optimize workflow during peak service hours.
Summer Ministries Assistant
Bethany Memorial Baptist Church
06.2017 - 08.2017
- Assisted key ministry leaders by planning and leading worship services, occasionally preaching, and teaching in the Children's program.
- Developed summer programming for children and youth events.
Cook/Restaurant Shift Manager
Dairy Queen
04.2015 - 09.2016
- Prepared and cooked menu items according to established recipes and standards.
- Maintained kitchen cleanliness and adhered to food safety regulations consistently.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
Shift Supervisor
Tim Hortons
09.2012 - 04.2015
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Coordinated workflow among staff to optimize productivity and efficiency.
Education
Master of Arts - Theology
Acadia University
Wolfville, NS05-2025
Bachelor of Arts - Biblical Studies
Crandall University
Moncton, NB05-2016
Information Technology - Desktop Support
NBCC
Moncton, NB06-2011
Skills
- Prioritization and scheduling
- Detail-oriented approach
- Driven professional
- Organizational skills
- Effective portion management
- Efficient waste minimization
- Entry-level budgeting skills
- Data analysis in Excel
- Community engagement
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised teams of up to 10 staff members.
- Achieved labour goals by completing accurate readings of reports with accuracy and efficiency.
Certification
- SafeCheck Advanced Food Safety, 08/06/24
- Intermediate Workplace First Aid with CPR C/AED, 04/30/25
Timeline
Line Cook
Salisbury Big Stop
06.2025 - Current
Shift Leader / Grill Coordinator
Dairy Queen
03.2023 - 05.2025
Customer Service Professional
Purolator
11.2022 - 02.2023
Dishwasher
Salisbury Big Stop
05.2022 - 11.2022
Sandwich Artist
Subway
11.2021 - 01.2022
Cleaner
Happy Floors
07.2021 - 09.2021
Cashier
McDonald's
03.2021 - 07.2021
Shift Leader
Dairy Queen
09.2020 - 01.2021
Brand Associate
Old Navy
09.2020 - 12.2020
Shift Leader/ Host
Dairy Queen
05.2019 - 08.2020
Kitchen Staff Member
Dairy Queen
05.2018 - 09.2018
Evening Building Security
Acadia University
09.2017 - 04.2018
Summer Ministries Assistant
Bethany Memorial Baptist Church
06.2017 - 08.2017
Food Service Worker
Tim Hortons
09.2016 - 09.2017
Cook/Restaurant Shift Manager
Dairy Queen
04.2015 - 09.2016
Shift Supervisor
Tim Hortons
09.2012 - 04.2015
Master of Arts - Theology
Acadia University
Bachelor of Arts - Biblical Studies
Crandall University
Information Technology - Desktop Support
NBCC
Nonprofit Volunteer Leadership
- Children's & Youth Teacher, Salisbury Baptist Church, 03/01/23, Present, Plan and facilitate weekly sessions for ages 5-10 and 11-18; manage safety and behavior., Coordinate materials and support volunteers; adapt programming through leadership transitions.
- Youth Leader, Kentville Baptist Church, 11/01/16, 06/30/17, Assisted with programs and events; led devotionals and small groups; weekly sports-night outreach.
- Youth Leader, Five Points Baptist Church, 09/01/10, 08/31/16, Served on leadership team; handled admin, games, and Bible time; preached occasionally.
Roles And Responsibilities
- Cashier, McDonald's, 2021
- Dishwasher, Salisbury Big Stop, 2022
- Sandwich Artist, Subway, 2021-2022
- Cart Pusher, Walmart, 2022
- Cleaner, Happy Floors, 2021
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