Mark De Guzman
Winnipeg,MANITOBA
Summary
Accomplished Continues Improvement Specialist with a proven track record, enhancing customer satisfaction and employee retention through innovative training programs and efficient problem-solving. Skilled in workforce management and continuous improvement, and approach has significantly optimized operations. Expert in technical knowledge and team leadership, excel in driving projects to completion, ensuring quality and efficiency.
Effective visual layout professional bringing demonstrated success in leveraging visual display prowess to express brand vision. Over 5 years of fashion industry experience. Quick-learning and creative with aptitude for surmounting challenges.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
5
5
Certificate
Work History
Continues Improvement Specialist/Senior Lead Technician
Nordstern Group of Co.
04.2019 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Optimized inventory management, minimizing waste and reducing costs.
- Facilitated workshops for professional development of junior staff members.
- Developed training materials to enhance staff proficiency and productivity.
- Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
Senior Machine Operator
Canada Goose Co.
05.2016 - 03.2019
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within production environment.
- Maintained open communication lines with managers regarding project status updates, potential delays, or any concerns affecting production timelines.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Contributed to cost reduction initiatives by identifying areas for improvement in resource utilization and waste management.
Senior Visual Layout Assistant
Ali Abdul Wahab And Sons Co.
10.2010 - 11.2015
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Optimized inventory management to reduce overhead costs, employing advanced forecasting techniques.
- Improved reporting accuracy, implementing new data management system.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
Crew Trainer/Supervisor
Americana Kuwait
07.2008 - 03.2010
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
- Assisted in developing standard operating procedures, ensuring consistency across all tasks performed by crews.
- Trained and mentored 20 new personnel hired to fulfill various roles.
Education
Bachelor of Science - Electronics Communication Engineer
University Of Baguio
Baguio City Philippines03.2006
Skills
- CME Lean Level 1 Yellow belt, Canadian Manufacturers & Exporters Manitoba
- Lean 101 training, Canadian Manufacturers & Exporters Manitoba
- Team leadership and supervision
- Product Knowledge
- Workforce Management
- Continuous Improvement
- Technical knowledge
- Continuous Development
- Critical Thinking
- Coaching and Development
Policies and Procedures
Opening and closing procedures
Workplace Safety
Languages
English
Advanced (C1)
Certification
- CME Certified
- Management and Loss Certificate
- Cyber Security Training "KnowBe" Certified
- Forklift Certified
- Overhead Crane Certified
- Yum International Training Certified
Timeline
Continues Improvement Specialist/Senior Lead Technician
Nordstern Group of Co.
04.2019 - Current
Senior Machine Operator
Canada Goose Co.
05.2016 - 03.2019
Senior Visual Layout Assistant
Ali Abdul Wahab And Sons Co.
10.2010 - 11.2015
Crew Trainer/Supervisor
Americana Kuwait
07.2008 - 03.2010
Bachelor of Science - Electronics Communication Engineer
University Of Baguio
Accomplishments
- Supervised team of 12 staff members.
Certification – Lean Level 1 Yellow belt, Canadian Manufacturers & Exporters Manitoba
Certification - Lean 101 training, Canadian Manufacturers & Exporters Manitoba
Software
Microsoft Outlook, Microsoft Office, Point Of Sales,
Additional Information
Ø Strong organizational and time management skills, Conscientious with great attention to detail
Ø design all inputs and outputs of a defined business design, recommend ways to improve efficiency,
reduce cost or increase customer satisfaction
Ø 5 years in H.R. Training Department for review standards
More than 5 Years in Retail Store Visual layout Assistant Associate
Interests
Training and Development
Work Preference
Work Type
Full TimeImportant To Me
Personal development programsFlexible work hoursWork-life balanceCompany CultureHealthcare benefits4-day work weekCareer advancementQuote
The reasonable man adapts himself to the world: the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man.
George Bernard Shaw
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