Engineer with a Strong drive to succeed. Exceptional aptitude for identifying risks and developing solutions. Ability to work alone or with a team. Proven leadership skills include being detail-oriented and managing time wisely and also Inspecting output samples using industry-appropriate methods. Proven ability to create, manage, and deliver accurate, timely, and professional quotations that increase the chances of winning deals. Resolve technical issues, and coordinate with cross-functional teams.
Improved customer support efficiency by standardizing ticket classification and escalation workflows, cutting resolution times by 25%.
Collaborated with product teams to capture customer feedback from support cases, influencing 3 key product feature enhancements that boosted user adoption.
Reduced manual errors in order processing by designing Excel/Power BI reports.
Coordinated cross-functional projects between sales, finance, and product teams to resolve complex deal support issues, ensuring zero deal slippage in quarter-end closures.