PAUL ARUN
Markham
Summary
Engineer with a Strong drive to succeed. Exceptional aptitude for identifying risks and developing solutions. Ability to work alone or with a team. Proven leadership skills include being detail-oriented and managing time wisely and also Inspecting output samples using industry-appropriate methods. Proven ability to create, manage, and deliver accurate, timely, and professional quotations that increase the chances of winning deals. Resolve technical issues, and coordinate with cross-functional teams.
Overview
7
7
years of professional experience
Work History
Business Support Analyst
Hewlett Packard Enterprise
08.2022 - 07.2025
- Monitoring and managing incoming Customer queries through Salesforce, Tech Direct and Service-Now ticketing system.
- Working with tools which are used to configure HPE Server, Storage, Workstation and its subcomponents.
- Product re-pricing with the help of SAP tool.
- Maintaining clear communication with end-users regarding the status of their tickets.
- Ensuring all the tickets are resolved in accordance with service level agreements (SLAs).
- Provide clear and concise step-by-step technical support to guide clients.
- Identify and correct data inconsistencies within a large sales dataset, leading to more accurate sales forecasting.
- Supported administrative tasks, ensuring timely product quotation reviews and alignment with sales, billing goals, and submission deadlines.
- Design, build, and generate reports with Power BI.
- Contributed to an increase in product adoption by analyzing user behavior and recommending targeted acquisition strategies.
- HPE Server products to be monthly Re-priced for countries such as (Japan, Taiwan and China) with the use of repricing functionality in the SAP tool.
Procurement Engineer
SS Electricals India Pvt Ltd
01.2021 - 07.2022
- Identify and source electrical materials, equipment, and services (e.g., cables, transformers, switchgear, circuit breakers, control panels, lighting systems, etc.)
- Prepare, coordinate and monitor a project.
- Managed product quality control under JLL (Jones Lang LaSalle).
- Involved in planning and forecasting of Budget and Timeline to assure that materials are accurately delivered as per Schedule.
- Planning Materials according to the project BOQ.
- Collaborate with design and engineering teams to ensure purchased items meet technical needs.
- Generating Purchase Orders based upon Site requirement.
- Ensure compliance with company policies and industry standards.
- Maintain documentation for audits and certifications.
Assistant Inventory Manager
New Look Collections
01.2019 - 12.2020
- Monitor stock levels of clothing, accessories, and raw materials (fabrics, trims, packaging).
- Conduct regular cycle counts and full physical inventories.
- Updating regular Purchase and Sales of Material goods through Microsoft Excel.
- Analyze sales trends, seasonal demand, and fashion cycles.
- Implement controls to minimize theft, misplacement, or damage.
- Train staff on inventory handling procedures.
Education
Bachelor of Engineering - Electrical and Electronics
St. Peter’s Institute Of Higher Education And Research
India01-2019
Diploma of Engineering - Electrical and Electronics
Panimalar Polytechnic College
India01.2014
Skills
- Power BI - Dashboard creation, Visualization and Report generation
- SAP - Product, pricing, Hierarchy setup and repricing
- Salesforce - Approval Processes: Ensure quotes with special discounts get the necessary internal sign-offs
- GrowSmart (SMB) - Cover end-to-end business operations: sales, quoting, service, inventory, procurement for HVAC dealers, MEP contractors, etc
- Microsoft Office Suite - Document management and productivity tracking
Accomplishments
Improved customer support efficiency by standardizing ticket classification and escalation workflows, cutting resolution times by 25%.
Collaborated with product teams to capture customer feedback from support cases, influencing 3 key product feature enhancements that boosted user adoption.
Reduced manual errors in order processing by designing Excel/Power BI reports.
Coordinated cross-functional projects between sales, finance, and product teams to resolve complex deal support issues, ensuring zero deal slippage in quarter-end closures.
Languages
English
Tamil
Timeline
Business Support Analyst
Hewlett Packard Enterprise
08.2022 - 07.2025
Procurement Engineer
SS Electricals India Pvt Ltd
01.2021 - 07.2022
Assistant Inventory Manager
New Look Collections
01.2019 - 12.2020
Bachelor of Engineering - Electrical and Electronics
St. Peter’s Institute Of Higher Education And Research
Diploma of Engineering - Electrical and Electronics
Panimalar Polytechnic College