Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

PAUL ARUN

Markham

Summary

Engineer with a Strong drive to succeed. Exceptional aptitude for identifying risks and developing solutions. Ability to work alone or with a team. Proven leadership skills include being detail-oriented and managing time wisely and also Inspecting output samples using industry-appropriate methods. Proven ability to create, manage, and deliver accurate, timely, and professional quotations that increase the chances of winning deals. Resolve technical issues, and coordinate with cross-functional teams.

Overview

7
7
years of professional experience

Work History

Business Support Analyst

Hewlett Packard Enterprise
08.2022 - 07.2025
  • Monitoring and managing incoming Customer queries through Salesforce, Tech Direct and Service-Now ticketing system.
  • Working with tools which are used to configure HPE Server, Storage, Workstation and its subcomponents.
  • Product re-pricing with the help of SAP tool.
  • Maintaining clear communication with end-users regarding the status of their tickets.
  • Ensuring all the tickets are resolved in accordance with service level agreements (SLAs).
  • Provide clear and concise step-by-step technical support to guide clients.
  • Identify and correct data inconsistencies within a large sales dataset, leading to more accurate sales forecasting.
  • Supported administrative tasks, ensuring timely product quotation reviews and alignment with sales, billing goals, and submission deadlines.
  • Design, build, and generate reports with Power BI.
  • Contributed to an increase in product adoption by analyzing user behavior and recommending targeted acquisition strategies.
  • HPE Server products to be monthly Re-priced for countries such as (Japan, Taiwan and China) with the use of repricing functionality in the SAP tool.

Procurement Engineer

SS Electricals India Pvt Ltd
01.2021 - 07.2022
  • Identify and source electrical materials, equipment, and services (e.g., cables, transformers, switchgear, circuit breakers, control panels, lighting systems, etc.)
  • Prepare, coordinate and monitor a project.
  • Managed product quality control under JLL (Jones Lang LaSalle).
  • Involved in planning and forecasting of Budget and Timeline to assure that materials are accurately delivered as per Schedule.
  • Planning Materials according to the project BOQ.
  • Collaborate with design and engineering teams to ensure purchased items meet technical needs.
  • Generating Purchase Orders based upon Site requirement.
  • Ensure compliance with company policies and industry standards.
  • Maintain documentation for audits and certifications.

Assistant Inventory Manager

New Look Collections
01.2019 - 12.2020
  • Monitor stock levels of clothing, accessories, and raw materials (fabrics, trims, packaging).
  • Conduct regular cycle counts and full physical inventories.
  • Updating regular Purchase and Sales of Material goods through Microsoft Excel.
  • Analyze sales trends, seasonal demand, and fashion cycles.
  • Implement controls to minimize theft, misplacement, or damage.
  • Train staff on inventory handling procedures.


Education

Bachelor of Engineering - Electrical and Electronics

St. Peter’s Institute Of Higher Education And Research
India
01-2019

Diploma of Engineering - Electrical and Electronics

Panimalar Polytechnic College
India
01.2014

Skills

  • Power BI - Dashboard creation, Visualization and Report generation
  • SAP - Product, pricing, Hierarchy setup and repricing
  • Salesforce - Approval Processes: Ensure quotes with special discounts get the necessary internal sign-offs
  • GrowSmart (SMB) - Cover end-to-end business operations: sales, quoting, service, inventory, procurement for HVAC dealers, MEP contractors, etc
  • Microsoft Office Suite - Document management and productivity tracking

Accomplishments

Improved customer support efficiency by standardizing ticket classification and escalation workflows, cutting resolution times by 25%.


Collaborated with product teams to capture customer feedback from support cases, influencing 3 key product feature enhancements that boosted user adoption.


Reduced manual errors in order processing by designing Excel/Power BI reports.


Coordinated cross-functional projects between sales, finance, and product teams to resolve complex deal support issues, ensuring zero deal slippage in quarter-end closures.


Languages

English
Tamil

Timeline

Business Support Analyst

Hewlett Packard Enterprise
08.2022 - 07.2025

Procurement Engineer

SS Electricals India Pvt Ltd
01.2021 - 07.2022

Assistant Inventory Manager

New Look Collections
01.2019 - 12.2020

Bachelor of Engineering - Electrical and Electronics

St. Peter’s Institute Of Higher Education And Research

Diploma of Engineering - Electrical and Electronics

Panimalar Polytechnic College
PAUL ARUN