Paul Andrews
Redlands
Summary
Senior Systems Administrator / IT Infrastructure Specialist with 8+ years of experience administering, securing, and supporting enterprise Windows environments in high-availability, mission-critical organizations. Deep expertise in Windows Server, Windows 10/7, Active Directory, group policy, system imaging, patch management, backup and recovery, PKI, and information assurance. Proven success supporting over 330,000 users across 17 secure networks, leading enterprise OS migrations, coordinating large-scale exercises, and safeguarding over $70 million in IT infrastructure assets. CompTIA Security+ certified, with a strong background in cybersecurity fundamentals, operational IT leadership, and Tier II/III troubleshooting in both classified and commercial environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Systems Engineer
GDIT
01.2018 - 01.2020
- Supported secure enterprise systems and infrastructure for government environments
- Performed system administration, troubleshooting, and lifecycle support for Windows‑based platforms
- Collaborated with engineering and security teams to maintain compliance and system availability
Tier II Systems Support
Genesis
01.2017 - 01.2018
- Delivered Tier II systems and desktop support for enterprise Windows environments
- Resolved complex system and application issues escalated from Tier I support
- Assisted with system upgrades, user account maintenance, and hardware deployments
Desk side Support Level II
IBM
01.2017 - 12.2017
- Administer and support enterprise Windows 10/7 environments for local and remote users
- Build, deploy, and maintain standardized Windows 10 images for enterprise consistency
- Perform OS upgrades, patching, system enhancements, and hardware refresh cycles
- Manage Active Directory user accounts, group memberships, permissions, and password policies
- Execute backup and restore operations to ensure data integrity and business continuity
- Troubleshoot Tier II/III system, hardware, application, and printer issues to minimize downtime
- Provide technical guidance on hardware and software solutions, including ArcGIS / ESRI systems
- Produce documentation and procedures supporting system administration and operational continuity
Information Technology Specialist (TS / SCI)
United States Navy
01.2008 - 12.2017
- Led desk side and systems support for 1,100+ users across multiple secure networks
- Served as lead technician for 19 large‑scale war games and operational exercises, coordinating hardware, software, and network configurations
- Planned and executed Windows 7 to Windows 10 enterprise migration including applications and user data
- Managed and safeguarded $70M+ in intelligence community IT and network infrastructure
- Authored SOPs, system diagrams, and technical documentation
- Briefed senior officers and civilian leadership, delivering actionable technical recommendations
- Oversaw training, performance documentation, and professional development of joint‑service personnel
- Administered and supported Windows‑based systems across 17 classified networks/domains
- Configured and managed SIPR / JWICS PKI credentials supporting 330,000+ users across the Pacific region
- Delivered Tier I/II/III troubleshooting for enterprise systems, servers, and network services
- Installed and maintained network infrastructure including 8,000+ feet of fiber optic cabling and 238 network devices valued at $2.5M+
- Managed communications security (COMSEC) materials, cryptographic systems, and access controls
- Reduced user account provisioning timelines through improved administrative processes
- Provided end‑user training, system documentation, and operational support in high‑pressure environments
Education
Information Systems Technician School -
U.S. Navy
Advanced Leaders Course -
PKI Trusted Agent -
Skills
- Windows Server Administration
- Windows Client Administration
- Active Directory
- Group Policy
- Account Lifecycle Management
- System Imaging
- Deployment
- OS Migrations
- Patch Management
- System Hardening
- Uptime Assurance
- Backup
- Restore
- Disaster Recovery Support
- Network Troubleshooting
- Infrastructure Troubleshooting
- LAN
- WAN
- PKI
- COMSEC
- Information Assurance
- IT Operations
- Documentation
- Technical Leadership
Certification
- CompTIA Security+
- CompTIA Network+
- CompTIA A+
- ETA International Certified Fiber Optics Installer
Timeline
Systems Engineer
GDIT
01.2018 - 01.2020
Tier II Systems Support
Genesis
01.2017 - 01.2018
Desk side Support Level II
IBM
01.2017 - 12.2017
Information Technology Specialist (TS / SCI)
United States Navy
01.2008 - 12.2017
Information Systems Technician School -
U.S. Navy