Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
background-images

Paul Andrew O’Rourke

Medicine Hat,Canada

Summary

Results driven individual who is motivated to advance my career by using previous experience to help identify and develop skills required to meet and exceed employer’s expectations.

Overview

2024
2024
years of professional experience
1
1
Certification

Work History

Business owner operator

Vape Industries Inc
12.2021 - 02.2024
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
  • Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Successfully managed a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
  • Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Trained and motivated employees to perform daily business functions.
  • Managed financial operations effectively by implementing stringent budget controls and regular financial reporting procedures.
  • Fostered a positive work environment that encouraged employee retention, professional development opportunities, and open communication channels.
  • Exceeded revenue targets through effective marketing strategies and expanding product offerings.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Monitored staff performance, providing final-say assessment over inquiries.
  • Increased overall business efficiency by streamlining operational processes and implementing new technologies.
  • Implemented cost-saving measures by renegotiating vendor contracts and reducing overhead expenses.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Evaluated business risks regularly to develop appropriate mitigation strategies aimed at minimizing potential negative impacts on the organization''s success/growth trajectory.
  • Optimized inventory management systems to reduce waste, improve stock turnover rate, and minimize out-of-stock occurrences.
  • Ensured regulatory compliance by staying informed on industry standards and maintaining accurate documentation for audits.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reported issues to higher management with great detail.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Raised property accuracy and accountability by creating new automated tracking method.

Sales Consultant

House of Cars
01.2021 - 01.2023
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Responded to telephone and in-person requests for information.
  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
  • Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
  • Stayed knowledgeable on latest innovations and technological advancements through continuous training.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
  • Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
  • Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
  • Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Maximized customer retention by resolving issues quickly.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Negotiated prices, terms of sales and service agreements.
  • Informed customers of promotions to increase sales productivity and volume.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Contributed to team objectives in fast-paced environment.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Achieved or exceeded company-defined sales quotas.
  • Maintained current knowledge of evolving changes in marketplace.
  • Met existing customers to review current services and expand sales opportunities.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Presented professional image consistent with company's brand values.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Kept detailed records of daily activities through online customer database.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Recorded accurate and efficient records in customer database.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Stayed current on company offerings and industry trends.
  • Contributed to event marketing, sales and brand promotion.
  • Developed, maintained and utilized diverse client base.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Consulted with businesses to supply accurate product and service information.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Built diverse and consistent sales portfolio.
  • Generated advertising brochure for vendor use.

Field Supervisor

Challenger Technical
01.2019 - 01.2021
  • Supervised field operations teams to complete projects within established timelines.
  • Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
  • Resolved customer complaints to maintain satisfaction and loyalty.
  • Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
  • Met with customers to resolve issues and build productive relationships.
  • Planned and scheduled field activities according to set timelines and order of operations.
  • Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
  • Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
  • Established clear performance metrics for team members, providing regular feedback to encourage continuous improvement.
  • Improved project efficiency by consistently monitoring work progress and providing timely feedback to team members.
  • Enhanced team productivity with thorough training sessions on safety protocols and daily task management.
  • Implemented best practices in field operations to ensure consistency across all projects under supervision.
  • Facilitated collaboration between cross-functional teams to improve project outcomes and maintain a cohesive work environment.
  • Investigated issues and developed effective solutions.
  • Kept teams on task to complete milestones on time.
  • Contributed to business growth by identifying new opportunities for expansion in the local market.
  • Evaluated performance and progress, and made proactive adjustments.
  • Provided exceptional mentorship to junior staff members, fostering professional growth and development within the team.
  • Completed site checks and leveraged computerized applications to document or record findings.
  • Boosted client satisfaction rates by maintaining open communication channels and addressing concerns promptly.
  • Developed strong rapport with clients through excellent customer service skills and attention to detail on projects.
  • Reduced project completion time by effectively delegating tasks and setting clear goals for the field team.
  • Increased worksite safety with detailed risk assessments and implementation of comprehensive safety measures.
  • Minimized downtime on job sites by developing efficient schedules that accounted for potential obstacles or challenges.
  • Led adoption of new technologies, keeping company competitive and improving service delivery.
  • Facilitated cross-departmental collaborations, enhancing overall efficiency of project execution.
  • Conducted comprehensive site inspections to ensure compliance with regulatory standards.
  • Streamlined communication between field team and management, ensuring timely updates and problem resolution.
  • Elevated team morale and reduced turnover by recognizing outstanding performances and providing constructive feedback.
  • Guided team through complex projects, breaking down tasks into manageable segments for better execution.
  • Reduced project delays by proactively identifying and mitigating potential risks.
  • Cultivated culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Monitored field operations closely to ensure all activities aligned with company's strategic goals.

Critical Well Coordinator

Sanjel
01.2015 - 2019
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
  • Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
  • Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
  • Improved resource allocation by developing detailed inventory management system, ensuring projects had necessary materials without overstocking.
  • Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
  • Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
  • Enhanced project tracking by developing comprehensive database, which allowed for real-time updates and adjustments.
  • Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
  • Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
  • Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Kept high average of performance evaluations.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Field Service Quality Coordinator & Sales Business Development

Halliburton Boots & Coots
2010 - 01.2015
  • Collaborated with cross-functional teams to improve overall product performance and customer satisfaction rates.
  • Developed a culture of continuous improvement within the organization by encouraging team members to identify opportunities for enhancement and facilitating their efforts to implement those changes.
  • Managed customer complaints efficiently, resolving issues promptly while minimizing negative impact on business operations.
  • Reduced non-conformances with thorough root cause analysis and effective corrective actions.
  • Assisted with quality control audits.
  • Ensured all products met or exceeded customer requirements through rigorous testing and inspection procedures.
  • Implemented corrective action plans to address any identified deficiencies in the manufacturing process, reducing instances of defective products reaching customers'' hands.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Improved product quality by implementing new inspection procedures and guidelines.
  • Maintained open communication channels between departments so that any issues could be quickly addressed before affecting overall product quality.
  • Conducted regular audits to maintain adherence to ISO 9001 standards and regulations.
  • Analyzed quality and performance data to support operational decision-making.
  • Executed quality improvement research and studies.
  • Experimented with products to test and determine reliability.
  • Provided support in developing and maintaining process-specific work instructions, resulting in consistent product quality.
  • Coordinated with production teams to implement preventive maintenance strategies that reduced downtime and improved equipment reliability.
  • Enhanced operational efficiency by streamlining processes for better quality control.
  • Evaluated potential suppliers based on their ability to meet specific quality criteria, ensuring that only top-tier vendors were selected as partners.
  • Developed educational materials used to train staff on QA standards.
  • Spearheaded programs to keep production processes in line with industry standards.
  • Monitored supplier performance to ensure timely delivery of high-quality materials while meeting cost objectives.
  • Trained team members on quality assurance best practices, enhancing their understanding of the importance of maintaining high-quality standards.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Participated in continuous improvement initiatives through Lean Six Sigma methodologies, driving positive change within the organization.
  • Assessed existing processes against industry best practices, recommending and implementing updates as needed to ensure ongoing competitiveness.
  • Collected and analyzed data and initiated improvements to increase security and performance.
  • Inspected finished goods to verify conformance with customer specifications and company quality standards.
  • Optimized production processes by identifying areas for improvement, leading to higher product quality.
  • Established and tracked quality department goals and objectives.
  • Tracked quality issues with external customers, suppliers, and internal plant operations.
  • Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
  • Implemented new quality assurance and customer service standards.
  • Determined quality department standards, practices, and procedures.
  • Reported production malfunctions to managers and production supervisors.
  • Inspected products and worker progress throughout production.
  • Applied coaching techniques and tools to support managers and team members in improving performance.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Assured consistent quality of production by implementing and enforcing automated practice systems.
  • Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
  • Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
  • Recorded, analyzed, and distributed statistical information.
  • Specified quality requirements of raw materials with suppliers.

Tool Hand

Halliburton Boots & Coots
01.2012 - 01.2014

General Field Service

Schlumberger
01.2004 - 2010

Global

British Armed Forces
01.1995 - 01.2004

Education

Associate of Science - Business Managment

PMP
Houston, TX
08-2014

GED - undefined

NAIT
Edmonton, AB
01.2007

Teaching Diploma - undefined

St. Mary’s College
01.1995

Skills

  • Coordinate and manage individuals and teams
  • Coordinate job completion on time and budget
  • Flexible and willing to negotiate
  • Able to maintain workplace health and safety
  • Proficient at Microsoft Word, Excel, PowerPoint and SAP
  • Foster and maintain working relationships with peers and leaders
  • Able to perform in high pressure environments
  • Developed an understanding in vehicle finance with Prime and Sub-Prime clients
  • Sales tactics
  • Inventory control
  • Business process optimization
  • Personnel management
  • Financial reporting

Certification

  • Mobile Crane Journeyman
  • Project management-Lean six sigma
  • Root Cause Analysis
  • First Aid and CPR

Interests

  • Camping, I enjoy the ability to share wonderful memories with friens and family
  • Volunteering, through employment and personal interactions I have given time and resources to local charities and Religious organizations
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Sustainable Tech Innovations

Timeline

Business owner operator

Vape Industries Inc
12.2021 - 02.2024

Sales Consultant

House of Cars
01.2021 - 01.2023

Field Supervisor

Challenger Technical
01.2019 - 01.2021

Critical Well Coordinator

Sanjel
01.2015 - 2019

Tool Hand

Halliburton Boots & Coots
01.2012 - 01.2014

General Field Service

Schlumberger
01.2004 - 2010

Global

British Armed Forces
01.1995 - 01.2004

GED - undefined

NAIT

Teaching Diploma - undefined

St. Mary’s College

Field Service Quality Coordinator & Sales Business Development

Halliburton Boots & Coots
2010 - 01.2015

Associate of Science - Business Managment

PMP

Similar Profiles

CREATE PROFILE
Paul Andrew O’Rourke