PAUL ANDERSON
Toronto
Summary
Personable and dedicated Customer Service Representative with extensive experience in call center industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Administrative Specialist
Propel Holdings
05.2019 - 04.2024
- Created and maintained spreadsheets and developed administrative and logistical reports
- Produced and distributed team newsletters, email updates and other forms of communication
- Answered and routed telephone calls and took messages
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
- Produced professional and error-free letters, presentations and spreadsheets
- Maintained positive working relationship with fellow staff and management
Customer Service Representative
S&P Data
03.2019 - 05.2019
- Consulted with customers to determine best methods to resolve service and billing issues
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
- Supported end-users by responding quickly to phone messages and following up on complaints
- Contributed to 50% sales by improving lead-generation and sales-tracking methods
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
Education
High School Diploma -
Irwin High School
Montego Bay, St JamesGED -
Green Pond High School
Montego Bay, St James07.2014
Skills
- Report creation
- Credit card payment processing
- Sales expertise
- Microsoft Office expertise
- Materials transport
- Inbound and outbound calling
- Technologically savvy
- Process optimization
- Problem-solving abilities
- Data evaluation
- Call center experience
- Product organization
- Quality assurance controls
- System implementation
- Adaptive team player
- Business development understanding
- Schedule mastery
- Promotional support
Phone
cell, 6473261522
Timeline
Administrative Specialist
Propel Holdings
05.2019 - 04.2024
Customer Service Representative
S&P Data
03.2019 - 05.2019
High School Diploma -
Irwin High School
GED -
Green Pond High School
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