Through my work and volunteer experience, I have developed strong teamwork and problem-solving skills, enabling me to effectively collaborate with colleagues and clients to resolve issues and meet deadlines. Proven leader in small business operations and client service, excelling in relationship building and customer relations. At Team Industrial Services, significantly enhanced client satisfaction through efficient process implementation and exceptional service. Skilled in verbal and written communication, consistently delivering reliable services tailored to specific client needs.
Overview
27
27
years of professional experience
Work History
Owner Handyman Services / Part Time Job
Owner Handyman Services / Part Time Job
01.2010 - Current
Managed day-to-day business operations for 15 plus years
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Class A Water Blaster, Cleaner
Team Industrial Services / Clean Harbors
01.1998 - Current
Company Overview: Stellantis Brampton Assembly Plant
Specializing in industrial cleaning and maintenance using high-pressure water ranging from 5k psi to 40k psi in the auto assembly industry
Ensured partner safety during water blasting operations while meeting strict deadlines to keep the auto assembly line running smoothly
Maintained high-pressure pumps and equipment
Collaborated with clients to identify and address quality issues within the paint shop
Worked flexible hours/shifts to align with plant downtimes for maintenance schedules
Conducted wet and dry cleaning of automobile ovens, phosphate and ecoat dip tanks, and automation in the paint shop to ensure vehicle quality
Performed chemical cleaning of automation in the paint shop
Maintained cleanliness of paint shop areas through sweeping, mopping, buffing, garbage disposal, and general housekeeping
Specialized in deep cleaning, including confined space cleaning
Trained in scissor lift genie boom operation (in-house)
Assisted clients in breakdowns and line stoppages to ensure continuous vehicle production
Stellantis Brampton Assembly Plant
Ensured timely project completion, effectively managing daily tasks and coordinating with other crew members.
Maintained strong relationships with clients through regular updates on progress reports and timely responses to inquiries.
Assisted in training new blasters, sharing knowledge of best practices and safety procedures while providing hands-on guidance during live operations.
Monitored equipment performance, performing routine maintenance tasks to ensure optimal functionality throughout the project duration.
Maintained compliance requirements, work instructions and program procedures to promote safety.
Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
Used time management and efficient cleaning methods to meet deadlines.
Removed trash, debris and other waste materials from premises.
Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Confirmed all cleaning tools and equipment were stored properly after use.
Emptied trashcans and transported waste to collection areas.
Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
Ensured clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.
Education
High school or equivalent -
Central Tech Highschool
Skills
Customer Relations
Small business operations
Relationship Building
Verbal and written communication
Client Service
Languages
Portuguese
Native or Bilingual
Interests
Enjoy participating in [activity] for overall physical and mental well-being
High-Intensity Interval Training
Hiking
Running
Dancing
Gym Workouts
Adventure Travel
Passionate about balancing physical health with mental and emotional wellness