PAUL AKINBODE
R3T Winnipeg,Manitoba
Summary
Paul is an effective person committed to learning, developing skills in various of practice and team contribution. Self-directed and energetic win superior performance in both autonomous collaborative environments working Independently and collaborating with others on group projects Willingness to learn new tasks Strong organizational and time management skills A keen eye for detail Ability to priorities tasks effectively Excellent verbal and written communication skills Ability to work independently and collaboratively Ability to multitask Interpersonal skills Retail sales professional experienced in customer engagement and task prioritization. Offers skills in written and verbal communication, knowledge of customer service tactics and background in latest merchandise trends. Looking to put knowledge and abilities to good use in sales-oriented position focused on upselling products and services.
Overview
4
4
years of professional experience
Work History
Sales Associate
Marshalls
Winnipeg, MB
06.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved OVER 200 customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
Intervention Specialist
Elemental data collection
Ottawa, ON
06.2022 - Current
- Performed psychological research methods.
- Planned childcare, counseling and parenting classes.
- Provided essential therapy and counseling to children and family members.
- Prepared accurate case history records.
- Collaborated with team members, school personnel and family members to develop individual plans of care for students.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Recruited and screened 150 potential participants
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Offered friendly and efficient service to customers, handled challenging situations with ease
Cashier and Lot Associate
The Home Depot
Winnipeg, MB
05.2022 - 07.2022
- Greeted over 150 customers upon their entry into the store and helped them with any questions and concerns
- Operated over 150 checkout lane and associated retail equipment, including scale, barcode scanner, belt, and cash register
- Performed all checkout procedures quickly and accurately each time, while also promoting the store credit card to customers
- Assisted sales floor staff with stocking shelves, keeping front lanes tidy, and assisting guests when needed.
- Answered questions about store policies and addressed customer concerns
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
Warehouse Associate
Express Employment services
Winnipeg, MB
03.2022 - 07.2022
- Bee Maid Honey Warehouse 635 Roseberry Winnipeg.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Completed over 300 customer orders each day in warehouse setting.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Simplified shipping and receiving processes for improved workflow.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Customer Service and Payroll
Rogers
R3T Winnipeg
02.2021 - 06.2022
- Collecting and verifying timesheets
- Entering employee information and payroll data into the system
- Answering employees' questions and concerns regarding payroll
- Calculating payable hours, commissions, bonuses, taxes, and deductions
- Processing new employees, promotions, and terminations
- Issuing statements detailing earnings and deductions
- Issuing and delivering pay checks to employees
- Investigating and resolving payroll discrepancies
- Maintaining and updating payroll records
- Created plans and communicated deadlines to complete projects on time
- Handled 150 calls per day to address customer inquiries and concerns
- Actively listened to customers' requests, confirming full understanding before addressing concerns
Customer Service
Lekki Gardens estate
LEKKI, LAGOS
01.2021 - 01.2022
- Ensuring a friendly environment of living for the residence of this estate
- Receiving and placing customer service telephone calls
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints, managing database records, drafting status reports on customer service issues
- Handled 200 calls per day to address customer inquiries and concerns
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Sales Assistant
Gold Stander Pharmacy
London, ON
06.2021 - 08.2021
- Helped customers locate products and checked store system for merchandise at other sites
- Input credit and debt card payments in POS system to complete purchases
- Completed orders and organized product diverse to meet customer timetables
- Built relationships with customers and community to promote long term business growth.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff
- Referred customers to various services by evaluating needs and providing recommendations
- Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals
Customer Service
DEMI BAGS
Manitoba, Manitoba
01.2020 - 08.2020
- Maintaining a positive, empathetic, and professional attitude toward customers always
- Responding promptly to customer inquiries
- Communicating with customer through various channels
- Acknowledging and resolving customer complaints
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues, as necessary
- Providing feedback on the efficiency of the customer service process
- Managing a team of junior customer service representatives
- Ensure customer satisfaction and provide professional customer services
Education
Some College (No Degree) - Economics
University of Manitoba
Winnipeg, MBSkills
- Verbal communication skills
- Polite communication skills
- Effective communication skills
- Advanced knowledge of
- Excel (pivot tables, lookup formulas, IF statements)
- Cash Register Operation
- Shipment Procedures
- Price Identification
- Customer Assistance
- Check Cashing
- Work Task Prioritization
- Customer Transactions
- Gift Wrapping
- Developing Social Skills
- Social Skills Group Leadership
Additional Information
- 2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Associate
Marshalls
06.2022 - Current
Intervention Specialist
Elemental data collection
06.2022 - Current
Cashier and Lot Associate
The Home Depot
05.2022 - 07.2022
Warehouse Associate
Express Employment services
03.2022 - 07.2022
Sales Assistant
Gold Stander Pharmacy
06.2021 - 08.2021
Customer Service and Payroll
Rogers
02.2021 - 06.2022
Customer Service
Lekki Gardens estate
01.2021 - 01.2022
Customer Service
DEMI BAGS
01.2020 - 08.2020
Some College (No Degree) - Economics
University of Manitoba
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