Pau Sian Nuam
Kitchener
Summary
High-achieving retail sales leader with strong management background and in-depth knowledge of relevant markets, sales strategies, and training approaches. Supervises teams effectively to consistently deliver top revenue results and exceed expectations. Dedicated to customer satisfaction and business success.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Indochino (Yorkdale Mall)
02.2021 - 01.2024
- Coordinated monthly sales operations, developing bookings forecasts, establishing priority lists and managing opportunities
- Focus on driving key metrics to meet revenue expectations
- Assist with the execution of daily operational requirements including: floor management, staff breaks and daily schedule management
- Manage customer issues with professionalism, finding solution that meets both clients and the company's policy
- Daily management of detailed customer appointment calendar to ensure every customer's needs are met with satisfaction and excellent experience
- Oversaw employee recruiting, onboarding and training on store procedures.
Community Shelter Worker
Homes First - Affordable Community Rental Housing
01.2019 - 01.2020
- Conducted intakes and discharges of clients as per organization guidelines
- Provided client centered support to tenants whose facing challenges including mental health, addictions, abuse and social isolation
- Established connections with community services and made appropriate referrals to support residents in meeting their goals
- De-escalated conflicts with clients by problem solving, conflict resolution, and negotiation techniques
- Administrative duties such as answering phones, responding to emails, and documentation.
Store Manager
Le Chateau
09.2017 - 02.2019
- Set clear expectations for team performance, conducting periodic evaluations and implementing corrective actions
- Prepared regular reports on store performance metrics for upper management review
- Developed and implemented marketing strategies to increase store traffic and sales
- Prepared team schedules with focus on maintaining optimal employee coverage for business needs
- Reviewed financial statements and activity reports to measure productivity or goal achievement.
Child and Youth Program Coordinator
ACCKWA, Aids Committee Of Kitchener
01.2014 - 01.2017
- Develop Workshop for youth living with HIV/AIDS in topics such as (Safe sex, guide to Non-disclosure, PrEP)
- Assist Newcomers with resources such as ODSP, helping navigate with SickKids, OW and more
- Developed ways to gather donation for Back to school Program for youth
- Worked with youth in helping create Resume, finding jobs, and volunteering experiences
- Report weekly updates to the executive directors and uses the feedback to improve the workshops and programs
- Provided personal support for youth when needed
- Managing budgets.
Education
Advanced Diploma - Business Administration- Project Management
George Brown College
Cameron Heights Collegiate Institute
Skills
- Computer Literacy
- Budget Management
- Adaptability and Flexibility
- Partnership Development
- Customer Retention
- Relationship Building
- Training and Mentoring
- Marketing Strategy Development
- Customer Trend Analysis
Languages
Burmese
Native or Bilingual
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Assistant Store Manager
Indochino (Yorkdale Mall)
02.2021 - 01.2024
Community Shelter Worker
Homes First - Affordable Community Rental Housing
01.2019 - 01.2020
Store Manager
Le Chateau
09.2017 - 02.2019
Child and Youth Program Coordinator
ACCKWA, Aids Committee Of Kitchener
01.2014 - 01.2017
Advanced Diploma - Business Administration- Project Management
George Brown College
Cameron Heights Collegiate Institute
Similar Profiles
Manana MadatyanManana Madatyan
ZARA at Yorkdale MallZARA at Yorkdale Mall
Sterling OwensSterling Owens
General Manager at INDOCHINOGeneral Manager at INDOCHINO
Evan BrodnickEvan Brodnick
Retail Sales Specialist at IndochinoRetail Sales Specialist at Indochino