Patye Hanson
Woodstock,NB
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Team Lead
Capital Family Services
Fredericton, New Brunswick
08.2023 - Current
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Maintained accurate records of employee attendance and task completion times.
- Reviewed existing systems and procedures regularly, suggesting ways they could be improved or optimized.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Maintained positive working relationship with fellow staff and management.
- Weekly schedules completed.
- Tracking when training was required.
Family Support Worker
Metapra
Woodstock, New Brunswick
10.2016 - 07.2023
- Conducted assessments of family needs.
- Assisted families with financial planning and budgeting.
- Attended court hearings related to child welfare cases.
- Developed parenting skills classes for at-risk families.
- Coordinated referrals to community resources such as housing, medical care, education.
- Collaborated with other agencies providing services to the family unit.
- Monitored client compliance with treatment plans and goals set by case workers.
- Facilitated home visits to assess the safety of a family's environment.
- Participated in team meetings with social workers.
- Supervised volunteer personnel, delivering in-depth training and mentoring.
Manager
MacLeods Too
Hartland, New Brunswick
04.2012 - 07.2016
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skill sets and assigned tasks accordingly for optimal efficiency.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Franchise Owner
Needs
Woodstock, New Brunswick
03.2008 - 03.2011
- Conducted regular meetings with staff members to ensure high standards of service delivery.
- Monitored the performance of franchisees, providing guidance and support when necessary.
- Recruited, trained and managed a team of employees to deliver excellent customer service.
- Maintained financial records, such as income statements, balance sheets and budget reports.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Paramedic
Carleton-York EMS
Woodstock, New Brunswick
09.1996 - 10.2006
- Assessed and treated patients with medical emergencies such as cardiac arrest, shock, trauma, respiratory distress and intoxication.
- Responded to emergency calls quickly and safely while utilizing appropriate driving techniques.
- Maintained proficiency in advanced life support skills through continuing education classes and workshops.
- Communicated effectively with other healthcare professionals regarding patient condition and treatment plans.
Community Support Worker
Mental Health, Province of New Brunswick
Woodstock, New Brunswick
03.1995 - 08.1996
- Provided support to individuals with disabilities in activities of daily living.
- Assisted clients in developing life skills and independent living abilities.
- Developed individualized plans for clients and monitored progress towards goals.
- Conducted home visits to assess client needs and provide guidance and resources.
- Participated in team meetings, providing input regarding client care plans.
- Supported clients during medical appointments, advocating on their behalf when needed.
- Supervised community outings, enabling clients to achieve maximum personal independence.
- Facilitated recreational activities that encouraged socialization and skill development.
- Served as an advocate for clients in securing resources such as housing, employment.
Education
EMT-1 -
Saint John Ambulance
Woodstock, NB06-1996
Human Service Counsellor
New Brunswick Community College
Fredericton, NB05-1992
Skills
- Schedule Management
- Performance monitoring
- Employee engagement
- Workplace Safety
Certification
- First Aid & CPR Work Safe
- Joint Health and Safety Certificate
- ASSIT
- Changing Minds
- Safe Medication Administration
- Safe Talk
- SEXCESS
- Respect in the Workplace
- Ethics and Boundary
- Personal Care-Aid
References
References available upon request.
Timeline
Team Lead
Capital Family Services
08.2023 - Current
Family Support Worker
Metapra
10.2016 - 07.2023
Manager
MacLeods Too
04.2012 - 07.2016
Franchise Owner
Needs
03.2008 - 03.2011
Paramedic
Carleton-York EMS
09.1996 - 10.2006
Community Support Worker
Mental Health, Province of New Brunswick
03.1995 - 08.1996
EMT-1 -
Saint John Ambulance
Human Service Counsellor
New Brunswick Community College
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