Patty Matheson

Sport and Spine Physiotherapy

01.2022 - Current

Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
Collaborated with medical staff to ensure seamless communication and coordination of patient care.
Maintained patient databases and updated information in alignment with HIPAA protocols.
Pulled charts and prepared for nurse and doctor assessment.
Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Coordinated referrals for specialist consultations, ensuring timely appointments and proper documentation transfer between providers.
Transcribed phone messages and relayed to appropriate personnel.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.

Summary