Patty Matheson
Brights Grove,ON
Summary
Dedicated Medical Office Receptionist with a proven track record at Sport and Spine Physiotherapy, enhancing patient satisfaction and office productivity. Expert in HIPAA compliance and patient relations, adept at multitasking and compassionate handling of sensitive situations. Achieved significant improvements in patient care coordination and billing accuracy, leveraging skills in electronic charting and customer service.
Overview
3
3
years of professional experience
Work History
Medical Office Receptionist
Sport and Spine Physiotherapy
01.2022 - Current
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Pulled charts and prepared for nurse and doctor assessment.
- Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Coordinated referrals for specialist consultations, ensuring timely appointments and proper documentation transfer between providers.
- Transcribed phone messages and relayed to appropriate personnel.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Education
No Degree - Medical Office Assistant - Online
Trios College
Toronto11-2024
Skills
- Record preparation
- Front desk operations
- HIPAA compliance
- Patient check-in
- Patient confidentiality
- Customer service background
- Electronic charting
- Managing patient records
- Data entry
- Insurance verification
- Appointment management
- Patient relations
Languages
English
Native or Bilingual
Timeline
Medical Office Receptionist
Sport and Spine Physiotherapy
01.2022 - Current
No Degree - Medical Office Assistant - Online
Trios College
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