Patricia Hernandez
Bakersfield
Summary
Resourceful Intake Manager known for high productivity and efficient task completion. Specialize in client intake processes, data management, and communication strategies. Excel in team leadership, problem-solving, and adaptability to ensure seamless operations and client satisfaction.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
26
26
years of professional experience
2000
2000
years of post-secondary education
Work History
Intake Manager
Chain Cohn Clark
Bakersfield
08.2017 - Current
- Responded promptly to inquiries from prospective clients regarding program eligibility criteria.
- Reviewed case files prior to closure or transfer ensuring all required documentation is complete.
- Developed and implemented intake strategies to ensure high quality service delivery.
- Assisted in developing reports on program performance indicators.
- Provided guidance on complex cases and assisted with problem solving.
- Maintained accurate records of client information and data.
- Coordinated communication between internal staff, external partners, and clients regarding status updates on intake requests.
- Conducted regular reviews of intake processes, including documentation requirements and workflow efficiency.
Receptionist
Yepremian Law
Sherman Oaks
01.2014 - 08.2017
- Coordinated with vendors for repairs and maintenance of office equipment.
- Scheduled appointments for clients, customers, and other visitors.
- Verified visitors' identification cards before allowing access to the building.
- Responded to inquiries from internal staff members regarding office operations.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Updated daily log book with information about visitors entering the premises.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Front Desk Receptionist/Administrator - Business Operations
Carrera Construction
Bell
02.2014 - 07.2016
- Greeted visitors and clients with professionalism and warmth.
- Managed incoming calls and routed them to appropriate personnel.
- Scheduled appointments and maintained the calendar for management staff.
- Handled cash flow
- Bank deposit
Cashier
Kohls Department Store
Bakersfield
11.2013 - 01.2014
- Processed customer transactions accurately and efficiently at the point of sale.
- Assisted customers with product inquiries and provided excellent service.
- Maintained organized cash register area to ensure smooth operations.
Assistant Manager
Boot Barn Holdings Inc.
Canoga Park
05.2000 - 08.2009
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on company policies and procedures.
- Ensured inventory levels met company standards and organized stock displays.
Education
Birmingham High School
Lake BalboaSkills
- Client intake
- Case management
- Data analysis
- Report development
- Office administration
- Compliance monitoring
- Effective communication
- Leadership skills
- Team collaboration
- Conflict resolution
- Professionalism and ethics
- Point of sale
- Cash handling
- Inventory management
- Customer inquiries
- Sales transactions
- Communication skills
- Problem solving
- Record keeping
- Time management
- Attention to detail
- Organizational skills
- Expense tracking
- Payment collection
- Time management skills
- Inventory control
- Customer relations
- Money handling
- Refund handling
- Currency counting
- Cash management
- Guest inquiries
- Cash handling expertise
- Professionalism and courtesy
Languages
Spanish
Full Professional
Timeline
Intake Manager
Chain Cohn Clark
08.2017 - Current
Front Desk Receptionist/Administrator - Business Operations
Carrera Construction
02.2014 - 07.2016
Receptionist
Yepremian Law
01.2014 - 08.2017
Cashier
Kohls Department Store
11.2013 - 01.2014
Assistant Manager
Boot Barn Holdings Inc.
05.2000 - 08.2009
Birmingham High School