Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pattie Steen

Summary

Proven track record in enhancing customer satisfaction and streamlining inventory processes, notably with Andrew James Group and as well with Neighborly. Excelled in roles requiring exceptional organizational skills and empathetic customer interactions, achieving significant improvements in operational efficiency. Expert in stocking shelves and adept at answering customer queries, my approach has consistently led to positive outcomes and heightened customer loyalty. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.

Overview

34
34
years of professional experience

Work History

Pharmacy Assistant

Andrew James Group
06.2023 - Current
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.

Special Care Aide

Cypress Health Region
06.1998 - 01.2024
  • Assisted clients in achieving their daily goals through personalized care plans and consistent support.
  • Facilitated communication between patients, family members, and healthcare professionals, enhancing overall care coordination efforts.
  • Educated family members on best practices for caregiving, fostering stronger home support networks for clients.
  • Supported patients'' mental well-being by engaging in meaningful conversations and recreational activities tailored to their interests.
  • Enhanced patient comfort by providing compassionate and attentive care to individuals with special needs.

Pharmacy Assistant

Neighborly
12.2022 - 06.2023
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
  • Received incoming supplies and stocked in correct locations.
  • Assisted pharmacy staff with preparing medications and filling orders.

Bus Driver

Chinook School Division 211
01.2018 - 12.2022
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Conducted pre-trip inspections of bus for safe operation.
  • Transported passengers safely along prescribed routes according to tight schedules.

Assembly Line Worker

Honeybee Manufacturing
09.1993 - 12.1995
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.

Cashier

Heggestad Groceries
01.1990 - 08.1993
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

GED -

Cypress Hills Community College
Swift Current, SK

Special Care Aide -

Cypress Hills Regional College
Swift Current, SK
05.2000

Skills

Stocking shelves

Answering customer questions

Product restocking

Supply Restocking

Organizing supplies

Document filing

Verifying orders

Receiving incoming supplies

Processing payments

Computer savvy

Timeline

Pharmacy Assistant

Andrew James Group
06.2023 - Current

Pharmacy Assistant

Neighborly
12.2022 - 06.2023

Bus Driver

Chinook School Division 211
01.2018 - 12.2022

Special Care Aide

Cypress Health Region
06.1998 - 01.2024

Assembly Line Worker

Honeybee Manufacturing
09.1993 - 12.1995

Cashier

Heggestad Groceries
01.1990 - 08.1993

GED -

Cypress Hills Community College

Special Care Aide -

Cypress Hills Regional College

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Pattie Steen