Pattie London

Strategic Planning:

• Ability to develop and implement strategic plans aligned with the educational institution's mission and goals.
• Capacity to assess long-term needs and trends in education.

Operational Leadership:

• Skill in leading and managing operational teams.
• Ability to create a positive and productive work environment.

Financial Management:

• Proficiency in budget development and financial management.
• Ability to allocate resources effectively and optimize financial performance.

Facilities Management:

• Knowledge of facilities planning, maintenance, and safety protocols.
• Ability to oversee the efficient use of physical resources.

Project Management:

• Competence in managing complex projects, including construction, renovations, and technology implementations.
• Skill in coordinating timelines and resources.

Regulatory Compliance:

• Understanding of education regulations and compliance requirements.
• Ability to ensure the institution meets all legal and accreditation standards.

Technology Integration:

• Familiarity with educational technology and its integration into operations.
• Ability to assess and implement technology solutions that enhance efficiency.

Risk Management:

• Skill in identifying and mitigating operational risks.
• Ability to develop and implement contingency plans.

Operations Management:

• Proficiency in managing the procurement and distribution of educational materials and supplies.
• Ability to negotiate contracts with vendors.

Collaboration and Communication:

• Strong communication skills to liaise with various stakeholders, including faculty, staff, students, parents, and external partners.
• Ability to foster a collaborative and inclusive culture.

Data Analysis:

• Competence in using data to inform decision-making.
• Ability to analyze operational metrics and identify areas for improvement.

Problem-Solving:

• Ability to analyze complex operational issues and develop effective solutions.
• Skill in addressing challenges in a proactive and strategic manner.

Human Resource Management:

• Knowledge of HR practices, including hiring, training, and performance management.
• Ability to lead and develop operational teams.

Customer Centricity:

• Commitment to providing excellent service to students, parents, and other stakeholders.
• Skill in addressing concerns and resolving issues promptly.

Adaptability and Innovation:

• Ability to adapt to changes in the educational landscape.
• Skill in promoting and implementing innovative operational practices.

External Relationships:

• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Developed and cultivated lucrative relationships with both new and existing stakeholders and industry leaders
• Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
• Served as advocate and ambassador for organization by fully engaging, identifying, and securing resources and partnerships to advance mission.
• Engage and participate on advisory panels and boards to create a network and community of practice

• Oversaw development and implementation of quality educational programs across all centres.
• Recruited, trained and mentored all Directors overseeing their centres
• Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
• Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
• Monitored overhead, prepared budgets and directed spending and resources to support fiscal efficiency.
• Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
• Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.
• Established and updated objectives and tools for overall program and each department to enhance operations.
• Designed or used assessments to monitor learning outcomes.
• Prepared action plans to address concerns discovered through surveys, classroom observations and conversations with stakeholders.

• Overseeing a group of childcare centres as a Hub Director to ensure operations of centres meet daily operation and ministry standards
• Educated employees on company policies and procedures.
• Evaluated employee performance through close observation and performance rubrics.
• Initiated workplace improvement programs for increased service efficiency.
• Delegated workplace responsibility to appropriate staff.
• Engaged with parents and families to build positive relationships for children to thrive.
• Managed program paperwork and child records to comply with requirements.
• Operated under licensing guidelines to protect health, safety and well-being of children.
• Resolved conflicts and administered corrective action to foster positive experience for children and staff.
• Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
• Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
• Developed relationships with community organizations to provide additional resources and services to families.
• Executed marketing plan and promoted positive image to achieve enrollment goals.
• Maintained high-quality child care standards based on developmentally appropriate practices.
• Attended and schedule professional meetings and conferences to maintain and improve professional competence.

• Supervised and managed team of childcare professionals to guarantee highest standards of care.
• Operated under licensing guidelines to protect health, safety and well-being of children.
• Planned and monitored curriculum and program activities and liaised with educators to create fun and engaging learning experiences.
• Communicated with licensing and ministry agencies to maintain compliance with all regulations.
• Monitored and observed child progress, interactions and behavior and reported findings to parents.
• Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.