Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Patti MacDougall

Belleville,ON

Summary

I have a track record of being a dynamic and results driven leader, committed to optimizing operations and driving cost savings while fostering organizational efficiency. With my strong decision making abilities and sound judgement, I consistency contribute to the overall success of the company I am working with. I firmly believe that our team members are instrumental in achieving our goals and propelling us forward.

Building relationships is at the core of everything I do, recognizing that meaningful connections are the foundation of any successful business. I thrive on establishing strong rapport with colleagues and customers alike. By cultivating these relationships, one can create a solid framework for collaboration and mutual success.

I am driven by goals and pursue them with determination. I am excited about the opportunity to move into this role and work together towards achieving our shared objectives.

Overview

29
29
years of professional experience

Work History

Owner/Operator

Papa John's Pizza
05.2008 - Current
  • Managed day-to-day business operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed business plan, processes and procedures to provide superior products and service to our customers.
  • LSM execution plans
  • payroll
  • hired, coaching, and managing teams
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Operated with safety and skill to avoid accidents and delays.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.

Manager/ Program Developer

Brown's Fine Foods
08.2003 - 05.2008
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed Summer Camp program in remote areas. Including food delivery, staffing, training, and over seeing day to day operations

Restaurant Manager

McDonald's
06.1994 - 06.2003
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.

Skills

  • Effective Communicator
  • Innovative and Visionary
  • Operations Oversight
  • Balanced Work Ethic
  • Food Preparation
  • Marketing and Advertising
  • Negotiation
  • Defining Company Vision
  • Approachable and Outgoing
  • Manage Programs
  • Management Team Leadership

Accomplishments

2001- Hamburger U McDonald's Chicago, Illinois student voted "Added the most to the class" awarded by peers

2010-2019 Inn from the Cold volunteer

2009-2020 Facilitator of Bereaved Mom's group (Belleville)

2020-current Board of Directors HPECDSB ( Learning Foundation)

2020-current Papa John's Ontario Marketing Group treasurer

Timeline

Owner/Operator

Papa John's Pizza
05.2008 - Current

Manager/ Program Developer

Brown's Fine Foods
08.2003 - 05.2008

Restaurant Manager

McDonald's
06.1994 - 06.2003

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Patti MacDougall