Patti Derkson
Summary
Successful Mortgage Specialist with an extensive background in developing and maintaining client, colleague, and COI relationships. Sound knowledge of RBC policy and procedures, OFSI legislation, and all RBC mortgage systems. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty. Possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills. Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Expertise in organizing successful client and team events.
Overview
18
18
years of professional experience
Work History
Mortgage Specialist
RBC Royal Bank
01.2011 - Current
- Enhanced client trust in RBC through transparent communication and consistent delivery on commitments.
- Achieved high customer retention rate through exceptional relationship management and personalized service.
- Provided comprehensive financial guidance to clients, recommending suitable mortgage products based on their needs and goals.
- Collaborated with COI's to establish referral networks, fostering mutually beneficial partnerships.
- Managed diverse pipeline of mortgage applications, prioritizing tasks effectively to meet deadlines consistently.
- Developed new business and increased sales through targeted market penetration, extensive training, business partnerships and customer relationships.
- Explained very technical financial information to applicants in easy to understand language.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Account Manager
RBC Royal Bank
12.2007 - 12.2010
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
Account Executive
HSBC
06.2006 - 11.2007
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Education
Post Diploma Certificate - Human Resource Management
Confederation College of Applied Arts And Technology
Thunder Bay, ON06.2006
Diploma - General Business
Confederation College of Applied Arts And Technology
Thunder Bay, ON06.2003
Skills
- Thinking outside to find strategic, innovative ways to assist client needs
- Always assisting colleagues with new ideas for efficiency and accuracy within our role
- Business development with strong understanding of local market and potential client base, with goals of growing RBC's mortgage book with future business
- Developing sales strategies with long term visions to enhance my position by converting leads into new RBC clients while establishing myself within the community to encourage referrals
- Superior proficiency in all RBC Mortgage systems including Linx, HomeX - pilot and development, Client 360, RBC One, Sale Platform, MS Office, Esign and Casper
Accomplishments
2022 - Quarterly Gold Club Award
2020 - 404 Corridor Team MVP Award
2017 - Regional Sales Convention Recipient
2017 - Quarterly Gold Club Award
2012 - MS Rookie of the Year
Timeline
Mortgage Specialist
RBC Royal Bank
01.2011 - Current
Account Manager
RBC Royal Bank
12.2007 - 12.2010
Account Executive
HSBC
06.2006 - 11.2007
Post Diploma Certificate - Human Resource Management
Confederation College of Applied Arts And Technology
Diploma - General Business
Confederation College of Applied Arts And Technology
Similar Profiles
Pierre ChristianPierre Christian
Customer Service Representative/Courier and Archiving at (RBC)Royal Bank Of Canada/Antigua Commercial BankCustomer Service Representative/Courier and Archiving at (RBC)Royal Bank Of Canada/Antigua Commercial Bank
Harmanpreet KaurHarmanpreet Kaur
Banking Advisor at RBC Royal BankBanking Advisor at RBC Royal Bank
CHANEL OLIVEIRACHANEL OLIVEIRA
Senior Effectiveness Coach at RBC Royal Bank of CanadaSenior Effectiveness Coach at RBC Royal Bank of Canada
SONA JOYSONSONA JOYSON
Fraud Prevention Analyst at RBC Royal BankFraud Prevention Analyst at RBC Royal Bank
Penise HardinPenise Hardin
Mortgage Specialist at Frist Class RealityMortgage Specialist at Frist Class Reality