Summary
Overview
Work History
Education
Skills
Languages
Websites
Personal Information
Timeline
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Pattaramethi Phommachan

Ottawa,Ontario

Summary

Highly skilled Former Language Advisor and Hotel Attendant with a strong background in customer service, language instruction, and hospitality management. Effective communicator with a track record of delivering exceptional guest experiences.

Overview

6
6
years of professional experience

Work History

Reservation Agent (Online)

BR Grand Hotel
Bangkok, Thailand
12.2023 - 07.2024
  • Assisted guests with any problems or complaints they may have had during their stay at the hotel.
  • Developed strong relationships with corporate clients through regular communication regarding discounts, promotions and other offers.
  • Researched customer feedback related to hotel services in order to improve customer satisfaction ratings.
  • Booked room reservations by quoting current room rates for specific travel dates and entering customer information into computer system.

LANGUAGE ADVISOR

MODULO LANGUAGE SCHOOL
BANGKOK, THAILAND
03.2023 - 11.2023
  • Developed and delivered workshops on effective language learning strategies
  • Conducted language assessments and created individualized language learning plans for students
  • Deliver high standards of customer service
  • Create and update the necessary admin files for internal and external use
  • Help with day to day operation of the schools.

HOTEL INTERNSHIP

VATEL HOTEL AND SPA
NIMES, FRANCE
03.2022 - 07.2023
  • Collaborated with various hotel departments to coordinate events and ensure smooth operations during guest stays
  • Experienced in providing exceptional customer service in a fast-paced food and beverage environment
  • Proficient in maintaining cleanliness and organization in the dining area and workstations.

F&B INTERN

MARRIOTT MARQUIS QUEEN'S PARK
BANGKOK, THAILAND
01.2019 - 03.2019
  • Assisted in daily operations of restaurant, including customer service and table set-up
  • Collaborated with kitchen team to ensure timely delivery of food orders
  • Contributed to menu planning and preparation for special events and promotions.

HOUSEKEEPING INTERN

NOVOTEL SIAM SQUARE
BANGKOK, THAILAND
01.2019 - 03.2019
  • Assisted with deep cleaning projects, including carpet shampooing and window washing
  • Collaborated with team members to ensure efficient and timely completion of daily tasks.

Education

BBA - Hotel Management

SILPAKORN UNIVERSITY INTERNATIONAL COLLEGE
Thailand
09.2022

High School Diploma -

SAENGTHONG VITTHAYA HIGH SCHOOL
Thailand
02.2018

Diploma - Hospitality Hotel And Restaurant Operations

Algonquin College
Ottawa, ON

Skills

  • Cross-cultural
  • Customer service
  • Adaptability
  • Multilingual
  • Problem-solving
  • Attention to detail
  • Teamwork
  • Organization
  • Customer reservations
  • Self Motivation

Languages

  • Thai, Native
  • English, Advanced
  • Japanese, Intermediate
  • French, Elementary

Websites

Personal Information

Nationality: Thai

Timeline

Reservation Agent (Online)

BR Grand Hotel
12.2023 - 07.2024

LANGUAGE ADVISOR

MODULO LANGUAGE SCHOOL
03.2023 - 11.2023

HOTEL INTERNSHIP

VATEL HOTEL AND SPA
03.2022 - 07.2023

F&B INTERN

MARRIOTT MARQUIS QUEEN'S PARK
01.2019 - 03.2019

HOUSEKEEPING INTERN

NOVOTEL SIAM SQUARE
01.2019 - 03.2019

BBA - Hotel Management

SILPAKORN UNIVERSITY INTERNATIONAL COLLEGE

High School Diploma -

SAENGTHONG VITTHAYA HIGH SCHOOL

Diploma - Hospitality Hotel And Restaurant Operations

Algonquin College

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Pattaramethi Phommachan