Patsy S Salisbury
Willowbrook,SK
Summary
Reliable and upbeat Liquor Store Associate
successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
20
20
years of professional experience
Work History
Liquor Store Associate
Superstore
07.2019 - Current
- Received payments by cash, credit and remitted correct change.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Continuing Care Assistant
Sunrise Health Region
05.2011 - 11.2014
- Supplied physical support to assist patients in performing daily living activities such as getting out of bed, bathing, dressing, toileting and walking.
- Cared for patients by changing bed linens, washing and ironing laundry and cleaning premises.
- Helped patients care for themselves by teaching use of cane or walker and special utensils to eat.
- Provided routine skincare by helping residents in applying non-prescription topical medications to skin.
- Observed and examined patients to detect symptoms requiring medical attention such as bruises, open wounds and persistent coughs.
- Engaged patients in daily activities such as bingo, arts and crafts, bible study, manicures and baking to promote stimulation and personal interaction.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Night Shift Supervisor
Wal Mart
11.2003 - 04.2011
- Managed communication between associates and management, addressing key issues and needs.
- Observed each team member to carry out duties and provided constructive criticism.
- Maintained stock of products and ordered new products when stock was running low.
- Assisted customers with complaints, questions and concerns.
- Upheld federal safety standards and environmental disposal protocols.
- Compiled reports on production shortfalls, accidents and equipment problems.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Cultivated professional working relationships with peers and supervisors.
Education
Continuing Care Assistant Program
Siast Parkland
Yorkton, SK06.2013
GED -
Spiritwood Adult Learning
Spiritwood, SK06.2000
Skills
- Thorough Knowledge of Product
- Standard Operating Procedure
- Liquor Law Compliance
- Shipment Verification
- Customer Assistance
- Heavy Lifting
- Credit and Cash Transactions
- Interpersonal Strengths
- Customer Order Fulfillment
- Positive Customer Engagement
- Visual Merchandising
- Cooperative Attitude
- Special Orders
- Sweeping and Mopping
Additional Information
I am a mother to Five children and 7 grandchildren. I enjoy spending time with my family camping and cheering on the grandkids at sporting events. Im a avid reader and enjoy baking, gardening, photography and crafting in my spare time. One of my passions is Genealogy Research,visiting places of history and tracing back the family roots
Timeline
Liquor Store Associate
Superstore
07.2019 - Current
Continuing Care Assistant
Sunrise Health Region
05.2011 - 11.2014
Night Shift Supervisor
Wal Mart
11.2003 - 04.2011
Continuing Care Assistant Program
Siast Parkland
GED -
Spiritwood Adult Learning
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