Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Patsy Velasquez

San Diego

Summary

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Overview

12
12
years of professional experience

Work History

Front Desk Receptionist

Auto DMV Insurance
04.2018 - 10.2023
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.

Customer Service Representative

Audio Systems
02.2016 - 10.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Customer Service Representative

J&L Income Tax
01.2012 - 10.2016
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

High School Diploma -

Southwest High School
San Diego
06-2005

Skills

  • Client support
  • Attention to detail
  • Time management
  • Listening skills
  • Problem-solving skills
  • Telephone etiquette
  • Data entry
  • Team collaboration

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Front Desk Receptionist

Auto DMV Insurance
04.2018 - 10.2023

Customer Service Representative

Audio Systems
02.2016 - 10.2021

Customer Service Representative

J&L Income Tax
01.2012 - 10.2016

High School Diploma -

Southwest High School

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Patsy Velasquez