Patsy Trahan
Dartmouth,NS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Health Services Manager
East Coast Forensics Hospital
Dartmouth, NS
01.2020 - Current
- Collaborated with other departments within the organization to coordinate interdisciplinary approaches to providing comprehensive care for patients.
- Reviewed patient complaints and identified areas needing improvement in order to ensure a positive experience for all patients.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Health Service Manager
Acute Care Mental Health Unit
Dartmouth, NS
01.2014 - 01.2020
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Addressed any personnel issues that arose among members of the health services team.
- Facilitated communication between physicians, nurses, administrators, and other stakeholders involved in providing health services.
- Developed policies and procedures for the effective delivery of health services.
- Implemented strategies to improve operational efficiency and reduce costs while maintaining high-quality patient care standards.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Managed daily operations of the health services department including budgeting, hiring, scheduling, and training staff.
- Coordinated educational activities such as seminars or workshops designed to enhance professional development among employees.
- Resolved conflicts between physicians, nurses and administrative staff to maintain optimal workflows.
Nursing Supervisor
Dartmouth General Hospital
Dartmouth, NS
09.2009 - 01.2014
- Applied clinical judgment and comprehensive knowledge of facility policies to assist floor nurses with patient care decisions.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Advised, coached and mentored experienced and student nurses on medical issues, crisis management and appropriate nursing interventions.
- Maintained correct number of staffers to meet budget parameters while promoting high levels of patient care.
- Received and investigated complaints from families, patients and clinical staff, devising solutions to multifaceted challenges.
- Investigated complaints from patients regarding their care experience.
- Coordinated scheduling of staff to meet departmental needs.
Emergency Room Registered Nurse
Nova Scotia Health Authority
Dartmouth, NS
01.2005 - 01.2012
- Triaged and treated high-volume caseload in busy emergency room setting.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Managed intravenous lines, wound dressings, catheters, and other medical devices.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
Education
Bachelor of Science - Nursing
University of New Brunswick
Fredericton, NB04-1994
Skills
- Organization and Time Management
- Employee Recruitment and Hiring
- Critical Thinking
- Employee Work Scheduling
Certification
Non Violent Crisis Intervention
Basic Life Support
Motivational Interviewing
Leadership Development Program
LEADS Framework
Timeline
Health Services Manager
East Coast Forensics Hospital
01.2020 - Current
Health Service Manager
Acute Care Mental Health Unit
01.2014 - 01.2020
Nursing Supervisor
Dartmouth General Hospital
09.2009 - 01.2014
Emergency Room Registered Nurse
Nova Scotia Health Authority
01.2005 - 01.2012
Bachelor of Science - Nursing
University of New Brunswick
Non Violent Crisis Intervention
Basic Life Support
Motivational Interviewing
Leadership Development Program
LEADS Framework
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