Summary
Overview
Work History
Education
Skills
Timeline
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Patsy Nunn

Bakersfield

Summary

Experience Patient Access Service Representative with Kern Medical Hospital Authority. Skilled in insurance verification and patient confidentiality. Enhanced patient satisfaction through efficient registration and appointment scheduling, while training new hires to improve team performance. Committed to compassionate care and adept at identifying financial assistance options for patients. Experienced in collecting copays and counting the revenue collected for the day.

Overview

28
28
years of professional experience

Work History

Patient Access Service Representative

Kern Medical Hospital Authority
05.2001 - 08.2025
  • Improved patient satisfaction by efficiently registering patients and verifying insurance information.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Assisted in training new hires on departmental protocols, contributing to a more efficient workforce.
  • Facilitated timely appointment scheduling for improved patient access to healthcare services.
  • Supported hospital charity programs by screening eligible patients for financial assistance options.
  • Strengthened communication between clinical staff and patients by addressing inquiries and concerns promptly.
  • Enhanced revenue collection by accurately identifying, obtaining, and posting co-payments and deductibles.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Greeted and assisted patients with check-in procedures.


Support Staff Member for the Disable

Loyds Liberty Holmes
03.1997 - 07.1999


  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Assisted clients with personal hygiene, promoting dignity and maintaining a clean environment for their comfort.
  • Facilitated group activities that encouraged social interaction among residents, fostering lasting friendships and community bonds.
  • Observed changes in resident behavior or health status, promptly reporting concerns to nursing staff for timely intervention.
  • Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
  • Transported individuals to events and activities, medical appointments, and shopping trips.


Education

Leland High School
Leland, MS

Skills

  • Patient confidentiality
  • Insurance verification
  • Medical terminology
  • Appointment scheduling
  • Collect Copays

Timeline

Patient Access Service Representative

Kern Medical Hospital Authority
05.2001 - 08.2025

Support Staff Member for the Disable

Loyds Liberty Holmes
03.1997 - 07.1999

Leland High School

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Patsy Nunn